Front Desk Supervisor

4 weeks ago


Houston, Texas, United States Hyatt Regency Houston Galleria Full time
Job Summary:

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Assist the Front Desk Manager in overseeing the daily operations of the front desk, including check-in, check-out, and guest services.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk team, including scheduling, training, and performance evaluations.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Perform other duties as assigned by the Front Desk Manager or other hotel management.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • At least 2-3 years of progressive experience in a hotel or related field, with a focus on front desk operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work well under pressure, with a high level of attention to detail and accuracy.
  • Basic math skills and ability to handle cash and credit transactions.
  • Ability to lift up to 25 pounds and stand for long periods of time.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Discounts on hotel stays and services.
  • Free meals and uniforms.

  • Front Desk Supervisor

    3 weeks ago


    Houston, Texas, United States Avion Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, while assisting the Front Desk Manager and/or General Manager. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Key ResponsibilitiesAssist the Front Desk Manager...

  • Front Desk Supervisor

    4 weeks ago


    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job Summary:The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Responsibilities:Customer Service: Provide friendly,...

  • Front Desk Supervisor

    4 weeks ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Supervisor

    4 weeks ago


    Houston, Texas, United States Avion Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the Avion Hospitality team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    4 weeks ago


    Houston, Texas, United States Blue Sky Hospitality Solutions Full time

    Job Summary The Front Desk Supervisor is a key member of the hotel team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Front Desk Supervisor, you will be the first point of contact for our guests, and will be responsible for managing the front desk operations to achieve exceptional customer satisfaction and quality...


  • Houston, Texas, United States Days Inn & Suites West Energy Corridor Full time

    Hotel Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Days Inn & Suites West Energy Corridor. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing the front desk operations, and supervising front office...

  • Front Desk Supervisor

    4 weeks ago


    Houston, Texas, United States Houston Marriott Westchase Full time

    About UsAt Houston Marriott Westchase, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health...

  • Front Desk Supervisor

    2 months ago


    Houston, Texas, United States Houston Marriott Westchase Full time

    About UsAt Houston Marriott Westchase, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of perks, including comprehensive health insurance,...

  • Front Desk Team Lead

    3 weeks ago


    Houston, Texas, United States Doubletree Houston Airport Full time

    The Front Office Supervisor plays a pivotal role in ensuring the smooth operation of the Front Desk at Doubletree Houston Airport. This position is responsible for assisting the Front Office Manager in directing the Front Desk staff to provide exceptional guest service, ensuring that all guests' needs are met during their stay.Key Responsibilities:Front Desk...


  • Houston, Texas, United States Blue Sky Hospitality Solutions Full time

    Job Title: Front Desk SupervisorThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of the Front Office, providing exceptional customer service, and maintaining a high level of guest satisfaction.Key Responsibilities:Supervise Front Desk operations to ensure a consistently high standard of service.Assist guests with registration,...


  • Houston, Texas, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn I-10 West/Park Row. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a positive experience for all guests.Key ResponsibilitiesProvide attentive and...


  • Houston, Texas, United States Doubletree Houston Airport Full time

    Job OverviewDoubletree by Hilton is seeking a skilled Front Desk Supervisor to join our team at the Houston Airport location. As a key member of our Front Office team, you will play a vital role in ensuring exceptional guest satisfaction and delivering a seamless experience for our valued customers.Key Responsibilities:Supervise and coordinate the activities...


  • Houston, Texas, United States Blue Sky Hospitality Solutions Full time

    The Front Desk Supervisor is responsible for assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.Key Responsibilities:Supervise Front Desk operations during your assigned shift to a...

  • Front Desk Associate

    4 weeks ago


    Houston, Texas, United States Dalwadi Hospitality Management Full time

    Job Title: Front Desk RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Dalwadi Hospitality Management. As a Front Desk Representative, you will be the primary point of contact for our guests, responsible for providing exceptional service and ensuring a seamless stay experience.Key...


  • Houston, Texas, United States Hotel Derek Full time

    Job DescriptionAt Hotel Derek, we're seeking a talented Front Desk and Night Audit Supervisor to join our team. This individual will be responsible for creating a warm and welcoming atmosphere, connecting with guests on a deeper level, and empowering their team to provide exceptional service.Key Responsibilities:Lead the front desk and night audit teams to...


  • Houston, Texas, United States Omni Hotels Full time

    Job Title: Mokara Spa Front Desk AttendantAt Omni Hotels, we are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at the Mokara Spa.Key Responsibilities:Provide exceptional service to resort guests and members at the front desk.Record and report information regarding member and guest issues, housekeeping, and engineering...


  • Houston, Texas, United States Baymont Inn & Suites Westchase Full time

    Job Title: Front Desk AgentJob Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Baymont Inn & Suites Westchase. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front...

  • Front Desk Associate

    4 weeks ago


    Houston, Texas, United States Omni Hotels Full time

    Job Summary:As a Front Desk Associate at Omni Hotels, you will provide exceptional service to resort guests and members. Your responsibilities will include recording information regarding member and guest issues, housekeeping and engineering needs, and submitting daily reports to your supervisor/manager. You will also be responsible for answering phone...


  • Houston, Texas, United States JobRialto Full time

    Job Summary:The Front Desk Coordinator is responsible for providing exceptional customer service and ensuring the smooth operation of the office. This role involves greeting visitors, directing them to the appropriate personnel, and performing various administrative tasks.This position supports office operations through mail management, supply requisitions,...

  • Front Desk Agent

    4 weeks ago


    Houston, Texas, United States Sage Hospitality Full time

    Job Title: Front Desk AgentAt C. Baldwin, Curio Collection by Hilton, we are seeking a highly skilled and experienced Front Desk Agent to join our exceptional guest service team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming arrival experience that sets the tone for their...