Front Desk Representative
5 days ago
The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.
Responsibilities- Guest Registration: Register guests, handle room reservations, and ensure a smooth check-in process.
- Front Desk Operations: Manage the front desk, handle guest inquiries, and provide information about hotel services and facilities.
- Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless hotel operations.
- Problem-Solving: Anticipate, prevent, and solve problems that may arise during guest stays.
- Teamwork: Collaborate with fellow associates and other departments to ensure excellent guest service and hotel operations.
- Education: High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience: Experience in a hotel or related field is preferred.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Knowledge: Familiarity with hotel operations, including front desk procedures and guest services.
The Front Desk Agent will work in a fast-paced hotel environment, with a focus on providing exceptional guest service. The ideal candidate will be able to work effectively in a team environment, with a positive and upbeat attitude.
Courtyard Houston Downtown Convention Center offers a modern gym, free WiFi, and a convenient location within walking distance of the Toyota Center and House of Blues. The hotel features 11-foot high ceilings, flat-panel TVs, and tea and coffee-making facilities in each room.
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