IT Service Desk Specialist

4 weeks ago


Houston, Texas, United States Superlative Technologies Full time
Job Title: IT Service Desk Specialist

Superlative Technologies, Inc. is seeking a highly skilled IT Service Desk Specialist to support Defense Health Agency (DHA) in San Antonio. As an IT Service Desk Specialist, you will play a crucial role in providing on-site and walk-in customer assistance, deskside support, and equipment repair services to site-specific users of Office Automation (OA) systems and mobile devices.

Key Responsibilities:
  • Provide on-site equipment repair and deskside support services, including configuration, reconfiguration, or repair of workstations and peripherals.
  • Manage user security groups and accounts, create, disable, delete, and move user accounts, and provision user access to applications and networks.
  • Implement and manage effective communication methods between key staff, management personnel, and other DHA Enterprise IT support groups to ensure flexibility and mobility in meeting customer assistance needs.
  • Handle end-user service requests for software installation, user access management, and other IT needs.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Active DoD Secret Clearance required.
  • Proven experience in deskside support, hardware repair, and IT service management.
  • Proficiency with Active Directory, Group Policy Objects (GPO), and ITSM tools (such as MHS ServiceNow).

Superlative Technologies, Inc. is an IT Engineering and Professional Services firm focused on helping the DoD and government agencies assure mission success by delivering exceptional solutions with proven results. We offer competitive compensation and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) match, training, and paid time off. We are an equal opportunity employer and do not require employees to be fully vaccinated against COVID-19.



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