Service Desk Analyst, Temp

4 weeks ago


Houston, Texas, United States Pattern Energy Group Full time
Job Summary:

Pattern Energy Group is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our employees.

Key Responsibilities:

Respond to and resolve desktop support inquiries via our ticketing system, email, or phone.
Troubleshoot, install, upgrade, and remove applications, including Windows 10 and Office365.
Provide hardware support, including troubleshooting, reimaging, and building client machines.
Offer mobile device and tablet support, including troubleshooting, upgrading, and setup assistance.
Administer Active Directory, including user accounts and security groups.
Conduct user IT orientations to explain resources and services.
Manage SharePoint sites, including creation, administration, and troubleshooting.
Provide unified communications support, including Cisco Webex, Call Manager, and MS Teams administration and troubleshooting.

Requirements:

4-year degree in Information Systems/Computer Science or Associates/Computer Certification.
Minimum 2 years of Service Desk experience, with some server administration experience a plus.
Ability to work flexible and weekend hours.
Strong communication and organizational skills.
Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops.

What We Offer:

Pattern Energy Group is an Equal Opportunity Employer. We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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