IT Support Specialist

4 weeks ago


Houston, Texas, United States Avatar Managed Services Full time

Job Title: IT Support Specialist

Job Summary:

The IT Support Specialist will provide timely and professional resolution of user requests for help and other services. They play a crucial role in providing technical support for end users and ensuring smooth operations for the client's organization.

Key Responsibilities:

  • Provide professional and friendly support consistently via telephone, email, chat, and remote connections.
  • Identify and communicate issues clearly to the customer, indicating specifics on the issue, and what was the resolution to the issue.
  • Create and manage tracking tickets according to Service Desk standard operating procedures.
  • Triage, diagnose, and resolve computer hardware and software issues.
  • Resolve issues where possible and assign issues to the correct support team when resolution is not possible.
  • Execute standard escalation procedures based on issue priority.
  • Tracking recurring problems and escalating them to management in a timely manner.
  • Coordinate the installation of hardware and software.
  • Contribute to all Service Desk process and technical documentation.
  • Participate in Quality Assurance by calling clients a ticket is closed to ensure that they are satisfied with the service.
  • Available 24/7 to respond to emergency situations.

Requirements:

  • Excellent customer service and interpersonal skills.
  • Ability to communicate via email and tickets in English.
  • Highly self-motivated and detail-oriented.
  • Ability to effectively prioritize and multi-task in a high-pressure environment.
  • Strong background in Windows client operating systems, standard desktop applications, and user account management.
  • Working knowledge of network support issues.
  • Working knowledge of remote working systems and support.
  • Ability to work in a team-oriented collaborative environment.
  • At least 1 year of Service Desk Experience required, 2 or more years preferred.
  • At least 2 years of Customer Service experience required, 3 or more years preferred.
  • Ability to install, configure, and troubleshoot Windows client operating systems.

Benefits:

  • Health
  • Dental
  • Vision
  • 401k


  • Houston, Texas, United States HealthCare Support Full time

    HEDIS LPN OpportunityWe are seeking a skilled LPN to join our team as a HEDIS Specialist. The ideal candidate will have a strong background in medical record review and abstraction, with a minimum of 2 years of experience in HEDIS reporting. The successful candidate will be responsible for reviewing assigned medical records to verify clinical data elements,...


  • Houston, Texas, United States HealthCare Support Full time

    Executive Assistant Job DescriptionHealthCare Support is seeking a highly skilled Executive Assistant to support the operations of a prestigious healthcare company in San Antonio, Texas.Key Responsibilities:Manage calendars and coordinate meetings to avoid scheduling conflicts.Create and distribute meeting materials, such as PowerPoint decks and agendas, in...


  • Houston, Texas, United States Merge IT LLC Full time

    Job Title: Linux Systems SpecialistJob Overview: We are seeking a skilled Linux Systems Specialist to join our team at Merge IT LLC. The ideal candidate will have experience with Red Hat Linux and be able to support our existing Linux support team with workload relief.Key Responsibilities:Provide technical support for our Linux infrastructureAssist in the...


  • Houston, Texas, United States IT Avalon Full time

    Job Summary:As a Business Process Specialist at IT Avalon, you will play a critical role in supporting and developing programs aligned with our strategic goals. You will be responsible for effective and timely assessment and equitable distribution of resources and assignments, education and implementation of processes and procedures that provide and maintain...

  • Physical Therapist

    3 weeks ago


    Houston, Texas, United States HealthCare Support Full time

    PT Therapist Job Opportunity:We are seeking a skilled Physical Therapist for a 13-week contract in Houston, Texas. This assignment offers a great opportunity to work with HealthCare Support and gain valuable experience in a dynamic environment.Benefits of Working with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Seabrook Solutions Full time

    Seabrook Solutions seeks a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in software development and a passion for delivering high-quality solutions.The IT Support Specialist will be responsible for reviewing, analyzing, and modifying programming systems to support our organization's application systems....

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States F & S Fresh Foods Full time

    Job Title: IT Support SpecialistAbout the Role:At F&S Fresh Foods, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to employees, resolving issues related to hardware, software, email, networks, and telephony.Key Responsibilities: Troubleshoot and...


  • Houston, Texas, United States Georgia IT Inc Full time

    At Georgia IT Inc, we are seeking a highly skilled Data Integration Specialist to join our team. The ideal candidate will have extensive expertise in data modeling and design of databases and warehouses, as well as Extract Transform and Load (ETL) design, development, and implementation.The successful candidate will be responsible for combining technical and...

  • IT Support Specialist

    3 weeks ago


    Houston, Texas, United States Insight Global Healthcare Full time

    Job Title: IT Support SpecialistJob Summary:Insight Global Healthcare is seeking an experienced Contact Center Support Specialist to join our IT Team in Houston, TX. The ideal candidate will be responsible for overseeing and managing the Cisco Contact Center platform, ensuring its optimal performance and reliability. They will handle customer requests,...

  • IT Support Specialist

    1 month ago


    Houston, Texas, United States Employer Flexible Full time

    IT Support SpecialistWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Employer Flexible. As a key member of our IT team, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, and manage assets.Key Responsibilities:Respond to end-user support tickets and...


  • Houston, Texas, United States IT Avalon Full time

    Job SummaryAt IT Avalon, we are seeking a highly skilled Business Process Improvement Specialist to join our team. The ideal candidate will have a strong background in process optimization and a passion for driving operational efficiency.Key ResponsibilitiesDevelop and implement process improvements to enhance system performance and reduce costs.Collaborate...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Houston Independent School District Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Houston Independent School District. As an IT Support Specialist, you will be responsible for addressing incidents of service interruption and taking steps to re-initiate service or properly escalate for resolution.Key Responsibilities:Work in a call center or on the...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Houston Methodist Full time

    Job DescriptionAt Houston Methodist, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing intermediate level support and configuration of assigned applications. Your duties will include assisting, training, and supporting customers with the operation and administration of...

  • IT Support Specialist

    1 month ago


    Houston, Texas, United States VETS Full time

    Job DescriptionJob Title: IT Support SpecialistJob Summary:VETS is seeking an IT Support Specialist to provide specialized desktop and end user IT support to our team. The ideal candidate will have a strong background in IT and excellent communication skills.Responsibilities:Provide technical support for desktop and end user systemsResearch and provide...


  • Houston, Texas, United States Serigor Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Serigor Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:- Provide technical support and troubleshooting for...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Ledgent Technology Full time

    Job SummaryLedgent Technology is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees.Key ResponsibilitiesProvide technical support and assistance to employees via phone, email, or in-person.Install, configure, and maintain software and...


  • Houston, Texas, United States HealthCare Support Full time

    Cath Lab Technologist OpportunityHealthCare Support is seeking a skilled Cath Lab Technologist for a 13-week contract in Houston, Texas.Benefits:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification reimbursementsResources:Direct access to payroll...


  • Houston, Texas, United States HealthCare Support Full time

    Job Title: CT Technologist CT TechJob Summary:HealthCare Support is seeking a skilled CT Technologist CT Tech for a 13-week contract in Houston, Texas. As a CT Technologist CT Tech, you will be responsible for operating computed tomography scanners to produce high-quality images for diagnostic purposes.Benefits:Immediate enrollment in Health InsuranceDental...

  • IT Support Specialist

    4 weeks ago


    Houston, Texas, United States Avatar Managed Services Full time

    Job Title: IT Support SpecialistAt Avatar Managed Services, we are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide timely and professional resolution of user requests for help and other services, ensuring smooth operations for our clients' organizations.Key Responsibilities:Provide technical support for...

  • IT Support Specialist

    3 weeks ago


    Houston, Texas, United States Ledgent Technology Full time

    Job Summary:Ledgent Technology is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that our computer systems and network infrastructure are running smoothly and efficiently.Key Responsibilities:Provide technical support and...