Service Desk Associate
2 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Service Desk Associate to join our team at alliantgroup, LP. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a seamless experience for our users.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Responsible for troubleshooting and resolving technical issues
- Document and manage incidents and service requests using our incident management system
- Collaborate with the IT team to resolve complex technical issues
- Develop and maintain knowledge base articles to improve first-call resolution rates
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends
Requirements:
- 2-5 years of experience in a call center or service desk environment
- Minimum of 2 years of experience in a team environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical skills and attention to detail
- Ability to work independently and as part of a team
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A competitive salary and benefits package
- The opportunity to work with a leading national consulting firm
About alliantgroup:
alliantgroup, LP is a national consulting firm that specializes in serving the middle market. We are passionate about helping businesses grow and succeed, and we are committed to providing exceptional service to our clients.
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