Service Desk Associate

2 weeks ago


Houston, Texas, United States alliantgroup, LP Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Service Desk Associate to join our team at alliantgroup, LP. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a seamless experience for our users.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Responsible for troubleshooting and resolving technical issues
  • Document and manage incidents and service requests using our incident management system
  • Collaborate with the IT team to resolve complex technical issues
  • Develop and maintain knowledge base articles to improve first-call resolution rates
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends

Requirements:

  • 2-5 years of experience in a call center or service desk environment
  • Minimum of 2 years of experience in a team environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong analytical skills and attention to detail
  • Ability to work independently and as part of a team

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a leading national consulting firm

About alliantgroup:

alliantgroup, LP is a national consulting firm that specializes in serving the middle market. We are passionate about helping businesses grow and succeed, and we are committed to providing exceptional service to our clients.



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