Supervisor of Case Management and Counseling Services
3 days ago
We are seeking a highly skilled and experienced Supervisor of Case Management and Counseling Services to join our team at Dallas County. The successful candidate will be responsible for supervising the daily case management and counseling activities and other social services components to ensure that clients receive appropriate medical, mental, social, financial, educational, housing, or specialized services in compliance with all applicable laws, policies, procedures, and standards.
Key Responsibilities- Supervise a unit or division of counseling, case management, and support staff members and interns.
- Provide support, orientation, training, and guidance to case management, counseling, and support staff.
- Coordinate work activities and assign projects to maintain appropriate staff-to-client ratios.
- Assist staff in handling special and/or problem cases to ensure clients receive needed services.
- Perform case work and/or counseling duties in the absence of staff.
- Monitor and review daily operations to ensure reporting compliance with all applicable policies, procedures, and professional standards.
- Conduct audits of casework documentation and client records to ensure compliance with all applicable laws, policies, and procedures.
- Provide consultation to other divisions, departments, agencies, academic/counseling, and service providers.
- Serve as back-up to staff and assume all duties as necessary.
- Education and experience equivalent to a Bachelor's degree from an accredited college or university in a social or behavioral sciences field, Criminal Justice, or in a job-related field of study.
- Three (3) years of professional work-related experience in the specialized area assigned, including one (1) year of supervisory experience.
- Skilled in the use of standard software applications.
- Ability to effectively communicate both orally and in writing, and establish and maintain effective working relationships with employees, departments, and the general public.
- Skilled in individual and group counseling or training.
- Must possess a valid Texas Driver's License, with a good driving record.
- Standard office environment.
- Ability to travel to various work site locations.
- This position may be located within a secured facility and require the ability to restrain and/or chase youth.
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