Senior Community Care Specialist

1 week ago

Dallas, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

The Senior Community Care Specialist functions as a key member of a field unit, delivering direct support and contractual services to individuals engaged with Long Term Care Services.

This role entails performing home assessments, interviewing elderly individuals or those with disabilities, documenting essential information, assessing service needs, and formulating personalized service plans. Responsibilities also include verifying data, elucidating program benefits and requirements, directing individuals to suitable services, and ensuring that authorizations are accurately recorded in automated systems.

The specialist is responsible for authorizing and overseeing Community Care Services Eligibility (CCSE) services to confirm that they align with the needs of each individual.

Additional responsibilities may encompass acting as a supervisor in the absence of the unit supervisor, reviewing cases, providing guidance and policy interpretation to colleagues, training new staff members, or preparing specialized reports.

The role requires proficiency in operating a computer and may involve participation in special projects within the region.

Core Responsibilities:

  • Evaluates eligibility for services in accordance with established program policies and procedures.
  • Designs and executes service plans tailored to client needs.
  • Conducts ongoing case management to monitor clients' conditions and assesses the effectiveness of services in addressing various challenges.
  • Maintains comprehensive case records to ensure a detailed written account for each individual.
  • Prepares reports and documentation to provide insights for management or program operations.
  • Offers administrative support to the supervisor, which may include stepping in as acting supervisor, organizing and leading staff meetings, delegating tasks, providing counseling, and overseeing staff performance and caseloads.
  • Utilizes computer systems to document, update, and retrieve case records.
  • Clarifies policies for staff members.
  • Mentors and supports staff development.
  • Aids in the training of new personnel.
  • Assists the unit supervisor in compiling reports or addressing unique case challenges.
  • Acts as a resource for complex or challenging cases.
  • May review cases for the unit.
  • May recruit and oversee volunteers.
  • Performs related duties as assigned.
  • Travel may be required up to 65% of the time for home visits, training sessions, and meetings.
Required Knowledge, Skills, and Abilities:

  • Understanding of gerontology, the aging process, and specific challenges faced by Long Term Care Services clients.
  • Familiarity with interviewing techniques to gather personal information, conduct inquiries, and resolve discrepancies.
  • Strong oral and written communication skills.
  • Proficient knowledge of the English language, including vocabulary, grammar, and effective expression in written correspondence and case reporting.
  • Ability to actively listen to clients, explore and reflect their feelings, and present relevant options regarding fees, bills, and potential consequences of choices.
  • Capacity to complete tasks within designated timeframes.
  • Adeptness in evaluating living conditions, encompassing both physical and emotional environments.
  • Skill in prioritizing tasks based on importance and deadlines, setting goals, and managing time effectively.
  • Ability to oversee unit operations.
  • Capability to observe employee performance and document findings.
  • Skill in building rapport with clients, colleagues, contract agency personnel, and staff from other governmental agencies.
  • Ability to engage with community members to seek assistance for clients, foster support, and coordinate resources and programs.
  • Proficiency in reading and interpreting case files accurately.
  • Ability to communicate policies and procedures effectively to staff.
  • Competence in operating computers and general office equipment.
  • Knowledge of resources available for individuals who are elderly or have disabilities.

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