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Customer Support Specialist

2 months ago

Watertown, Massachusetts, United States Evident Scientific Full time
Job Summary

We are seeking a highly skilled Customer Support Representative to join our team at Evident Scientific. As a key contact and liaison for customers, you will be responsible for ensuring their total satisfaction through timely, professional, and courteous interactions.

Key Responsibilities
  • Provide exceptional phone support to customers, addressing their inquiries and resolving issues in a prompt and professional manner.
  • Process transactions with high accuracy, including sales orders and customer requests.
  • Collaborate with internal departments to ensure timely delivery of customer orders and information.
  • Identify opportunities for process improvements to enhance customer service and streamline workflow.
  • Maintain accurate records in our CRM system.
  • Follow up on transactions to ensure customer requests are fulfilled in a timely manner.
  • Meet personal and team KPIs on a daily, weekly, and monthly basis.
Requirements
  • High school diploma or equivalent required.
  • 3-5 years of experience in a business environment, with previous customer service experience preferred.
  • Excellent customer service skills, with the ability to multitask, organize, and prioritize tasks.
  • Familiarity with CRM systems and practices.
  • Strong knowledge of Microsoft Outlook applications.
  • Strong work ethic and attention to detail.
What We Offer

We offer a competitive salary, a robust 401(k) program, annual bonus program, and comprehensive medical benefits. We also provide tuition reimbursement, flexible schedules, parental and adoption leave, on-site services, and Colleague Affinity Networks to support your overall well-being.

Evident Scientific is passionate about creating solutions for the life sciences and industrial equipment industries. We are committed to making people's lives healthier, safer, and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.