IT Support Specialist

1 month ago


Watertown, Massachusetts, United States Persona Signs Full time
Job Title: IT Support Specialist

This is a full-time position that requires a strong technical background and excellent problem-solving skills. The ideal candidate will have a minimum of 2 years of experience in the IT field and a strong understanding of computer systems, software, and hardware.

Key Responsibilities:
  • Provide technical assistance to end-users via email, phone, and remote access
  • Document resolutions for the IT department and end-users to reference
  • Assist with the management of equipment for users onsite and remote
  • Setup user and system profiles for new users
  • Perform other duties as assigned
Requirements:
  • Minimum 2-year technical degree
  • IT field work experience preferred
Knowledge, Skills, and Abilities:
  • Technical knowledge of PCs, laptops, printers, and peripheral hardware devices
  • Knowledge of Windows, Microsoft Office, communications software, web development, virus protection, and diagnostic software
  • Problem-solving skills, think logically and analytically
  • Work in a team environment and have the initiative to work individually
Work Environment:

This role operates in a professional office environment with end-users in both an office (on-premise and remote) and manufacturing environment at multiple locations.

This job routinely uses standard office equipment such as computers, phones, video/audio tools, and peripherals.



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