Client Support Associate
3 weeks ago
Job Summary
We are seeking a highly skilled and motivated Client Support Specialist to join our team at Liaison International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Troubleshoot client issues via telephone, email, or web conferencing software.
- Record customer inquiries by documenting inquiry and response in Salesforce.
- Perform new client training to large and small groups via web conferencing software.
- Document and escalate reported issues to the Tier 2 support team and follow up with support and clients regarding resolution.
- Work in tandem with the Customer Solution Management team on CAS-specific issues and projects.
- Be on time and prepared for deadlines, project milestones, and team meetings.
Requirements
- Bachelor's degree strongly preferred.
- High comfort level explaining technical skills to others.
- Flexibility to work shifts between 9AM and 8PM.
- Strong interpersonal, written, and verbal communication skills.
- Previous telephone and written support experience.
- Demonstrated experience with MS Office Suite and web-based information sources.
- Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment.
What We Offer
Liaison International offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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