Client Support Associate

3 weeks ago


Watertown, Massachusetts, United States Liaison International Full time

Job Summary

We are seeking a highly skilled and motivated Client Support Specialist to join our team at Liaison International. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Troubleshoot client issues via telephone, email, or web conferencing software.
  • Record customer inquiries by documenting inquiry and response in Salesforce.
  • Perform new client training to large and small groups via web conferencing software.
  • Document and escalate reported issues to the Tier 2 support team and follow up with support and clients regarding resolution.
  • Work in tandem with the Customer Solution Management team on CAS-specific issues and projects.
  • Be on time and prepared for deadlines, project milestones, and team meetings.

Requirements

  • Bachelor's degree strongly preferred.
  • High comfort level explaining technical skills to others.
  • Flexibility to work shifts between 9AM and 8PM.
  • Strong interpersonal, written, and verbal communication skills.
  • Previous telephone and written support experience.
  • Demonstrated experience with MS Office Suite and web-based information sources.
  • Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment.

What We Offer

Liaison International offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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