Customer Support Specialist

6 hours ago


Watertown, Massachusetts, United States connectRN Inc Full time
Customer Support Representative

At connectRN Inc, we're looking for a skilled Customer Support Representative to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our nurses and facilities.

  • Respond to inquiries from our nurses and facilities via phone, chat, and email
  • Ensure a high-quality experience for our customers
  • Work in a fast-paced call center environment
  • Manage a high volume of inquiries
  • De-escalate critical client situations

Requirements:

  • 3-5 years of experience in a high-volume customer service or technical support role
  • Ability to manage inbound calls at a rate of 8+ calls per hour
  • Ability to close a combination of phone, chat, web, and email cases at a rate of 900-1000 cases per month
  • Strong interpersonal relations and communication skills
  • High attention to detail and organization

What We Offer:

  • 100% employer-paid premiums for your (and your family's) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life, and AD&D insurance
  • Health Savings Account with contributions from connectRN of up to $2,000 annually
  • Up to 3 weeks accrued PTO
  • 401k with match

We're an equal opportunity employer and welcome humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply. We look forward to connecting.



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