IT Support Specialist

1 month ago


Watertown, Massachusetts, United States HCTec Full time
Job Title: IT Support Analyst II

We are seeking a highly skilled IT Support Analyst II to join our team at HCTec. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and excellent communication skills.

Key Responsibilities:
  • Provide technical support and assistance to clients, ensuring that their systems and software are up and running smoothly.
  • Analyze and troubleshoot complex technical problems and provide effective solutions.
  • Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
  • Perform routine maintenance on computer systems, such as backups and software updates.
  • Manage user accounts and permissions across various systems and applications.
  • Participate in the development and implementation of IT policies and procedures.
  • Document and maintain a knowledge base of common issues and solutions.
  • Assist with the testing and implementation of new software and hardware.
Requirements:
  • Ability to work independently and in a team environment.
  • Strong problem-solving and analytical skills.
  • Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.
  • Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.

This is a hybrid position, including onsite support. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and excellent communication skills. If you are a motivated and detail-oriented individual who is passionate about IT, we encourage you to apply for this exciting opportunity.



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