Client Relationship Manager

1 week ago


Chicago, Illinois, United States TermsChecker, LLC Full time

About Us: TermsChecker, LLC is an innovative startup dedicated to transforming the legal sector. We pride ourselves on fostering a positive work culture that prioritizes customer satisfaction and employee happiness.

Position Overview: We are seeking a Client Relationship Manager to enhance our operations team. In this role, you will be pivotal in nurturing and expanding relationships with our corporate clientele. As the primary liaison for our clients, you will address all inquiries and concerns while leveraging established connections to drive further business opportunities. Our operations team is integral to our customer success and is a key contributor to the growth of TermsChecker.

Key Responsibilities:

  • Develop and maintain strong relationships with corporate clients.
  • Oversee and coordinate work orders effectively.
  • Address high-priority requests or escalations, employing creative problem-solving skills as necessary.
  • Collaborate with the product team to identify and define new features that enhance the customer experience.
  • Identify opportunities for business development with existing clients and suggest areas for improvement.
  • Proactively define new roles and responsibilities as needed.

Candidate Profile:

  • You thrive in customer-facing roles and are comfortable engaging with clients over the phone.
  • You possess excellent listening skills and ask insightful questions to fully grasp tasks or challenges.
  • You excel in cross-functional environments, adeptly managing product, operations, and growth tasks while prioritizing business needs.
  • Your organizational skills are exceptional, allowing you to maintain order while juggling multiple projects.

Employee Benefits:

  • Complimentary meals.
  • Monthly transportation allowances.
  • Membership to fitness clubs.
  • Comprehensive health insurance.
  • Dental and vision coverage.
  • Health Savings Account with company matching.
  • Annual dietary assessments by a registered dietitian.
  • Unlimited vacation policy.


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