Banquet Operations Manager

7 days ago

Charleston, West Virginia, United States Wyndham Hotels & Resorts Full time

Job Summary:

The Banquet Operations Manager/Event Services Supervisor is responsible for overseeing the set-up, service, and clean-up of all assigned banquet functions. This role requires strong leadership and organizational skills to ensure seamless execution of events.

Key Responsibilities:

  • Supervise and assist with the set-up of assigned catered functions, ensuring that hotel standards are met and advance preparation for service is adequate.
  • Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
  • Respond to guests' needs in a timely manner and communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
  • Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
  • Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
  • Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
  • Follow all state liquor laws.
  • Be familiar with banquet menus and prices.
  • Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
  • Hold pre-function meetings, and check staffing and menus, prior to events.
  • Assign side-work duties and stations to all servers.
  • Supervise service of station or banquet room.
  • Prepare banquet checks and obtain signatures from guest contacts.
  • Monitor ongoing functions throughout assigned shift.
  • Supervise the breakdown and clean up of all functions assigned.
  • Verify servers' paperwork when event is complete.
  • Prepare accurate captains' reports.
  • Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
  • Assist in set up of audio/visual, as necessary.
  • Handle items for Lost and Found according to the standards.
  • Ensure overall guest satisfaction.

Requirements:

  • High School diploma or equivalent and/or experience in a related field preferred.
  • College course work in a related field helpful.
  • Previous supervisory responsibility preferred.
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

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