Regional Operations Manager

2 weeks ago


Charleston, West Virginia, United States Professional Diversity Network Full time

Job Title: Regional Operations Manager

FLSA: Exempt

Grade: E20

Code: 0202AM

Company: Professional Diversity Network

Department: Store Operations

Position Reporting to this job: Store Manager, Acting Store Manager

Reports to: Store Director or District Manager

Essential Functions: This role is responsible for driving sales, managing expenses, and overseeing all operational activities within a designated region, typically comprising 5-7 retail locations.

Primary Responsibilities:

  • Customer Experience (30%): Exemplifies and communicates the customer service model. Provides leadership to ensure exceptional customer service, maximizing sales and fostering customer loyalty across assigned locations. Analyzes the competitive landscape by observing and studying other businesses to share insights with management.
  • Talent Management (30%): Evaluates Store Managers to identify talent opportunities and their impact on store performance. Engages direct reports in discussions about their strengths and development opportunities while utilizing Individual Development Plans (IDP). Ensures Store Managers actively engage and develop their teams.
  • Financial Management (20%): Monitors controllable expenses in assigned locations to maintain acceptable levels while minimizing negative impacts on operations. Responsible for maintaining minimal shrinkage. Analyzes financial reports and processes monthly and other required documentation.
  • Operational Management (20%): Oversees all activities related to district store operations and personnel adherence to company policies. Leads a team of Store Managers focused on enhancing customer satisfaction, in-store presentation, and effective store operations.

Knowledge, Skills, and Abilities:

  • High School Diploma or equivalent.
  • 1+ years of experience in business, management, or merchandising.
  • Specialty retail or trade knowledge, problem-solving skills, and driving associate engagement.
  • Thorough understanding of candidate selection, sourcing, and education.
  • In-depth knowledge of inventory management strategies and merchandising techniques.
  • Ability to plan, organize, lead, and control.
  • Ability to recognize, analyze, and quantify market trends.
  • Understanding of customer merchandise preferences and store variables.
  • Ability to travel extensively, including overnight trips.
  • Willingness to relocate if necessary.

Competencies / Attributes:

  • Excellent oral and written communication skills.
  • Problem-solving abilities.
  • Ability to build collaborative relationships.
  • Focus on customer satisfaction and a passion for delivering exceptional service.
  • Strong leadership and management capabilities.
  • High energy and a sense of urgency.
  • Commitment to process and quality improvement.
  • Strong work ethic and adaptability.
  • Business and financial acumen.
  • Ability to earn trust and build a strong team.
  • Enthusiasm for the beauty industry and its products.
  • Valid driver's license and a good driving record.

Working Conditions / Physical Requirements: The work environment may involve everyday risks or discomforts requiring normal safety precautions typical of office settings, retail stores, and commercial vehicles. The position requires some physical exertion, including long periods of standing and extensive travel.



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