Banquet Manager

21 hours ago


Charleston, West Virginia, United States Auro Hotels Full time

Job Summary

Auro Hotels is seeking a highly skilled and experienced Banquet Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring the smooth execution of banquets, events, and conferences.

Key Responsibilities

  • Ensure that all food and beverage associates consistently adhere to uniform, grooming, and appearance standards.
  • Develop and implement creative and attractive table settings, coffee break setups, buffets, and other event layouts.
  • Operate the department within budgetary guidelines and respond to actual business conditions.
  • Establish goals for the department and communicate those to banquet associates.
  • Develop and implement policies and controls on issues concerning banquet operations, including service standards, food and equipment handling, safety, breakage, and sanitation.
  • Prepare and tabulate banquet checks, follow procedures for processing of banquet checks, and banquet recaps.
  • Maintain accurate records on gratuity distribution.
  • Interact effectively with guests, greet meeting/function planners, resolve guest complaints, and exercise effective decision-making ability.
  • Maintain effective communication with banquet staff, be responsive to staff suggestions and concerns, and work to resolve problems.
  • Meet regularly with staff and ensure that staff is kept aware of issues relating to the banquet department and general hotel operations.
  • Communicate effectively with catering staff on all banquet events, guest comments, and complaints, and coordinate details of events with and act as a liaison between guests and hotel operating departments.
  • Ensure adherence to all regulations concerning the service, handling, and storage of alcoholic beverages.
  • Train staff on procedures for discontinuing service to and handling of intoxicated guests and assist when needed.
  • Supervise the proper handling and storage of all banquet furniture, fixtures, equipment, and supplies, schedule cleaning of function rooms and service areas, and assign cleaning tasks to staff.
  • Ensure the department is stocked with adequate supplies of all service ware, linen, condiments, dairy products, juices, and all other items used during service.
  • Ensure that staff is trained on and follows storeroom and requisition procedures.
  • Communicate with the kitchen on cover counts and any other food-related issues.

Requirements

  • Detail-oriented with the ability to carry out tasks with all necessary details.
  • Team player with the ability to work well as a member of a group.
  • Dedicated with loyalty or integrity.
  • Flexibility with the ability to perform well when granted the ability to set your own schedule and goals.
  • Self-starter with the ability to perform without outside help.
  • Ability to make an impact with the ability to contribute to the success of a project or the organization.

Preferred Qualifications

  • Bachelor's degree or better.


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