Customer Service Operations Supervisor
1 week ago
Position: Customer Service Operations Supervisor
Location: On-site
WHIZZ is a prominent provider of innovative transportation solutions tailored for delivery riders. We are in search of a dedicated and customer-oriented Customer Service Operations Supervisor to enhance our team. In this role, you will be instrumental in delivering outstanding customer service and ensuring efficient operations at the front desk.
Key Responsibilities:
- Oversee Front Desk Activities: Manage the front desk personnel to guarantee that all guests are welcomed and attended to in a professional and amiable manner.
- Greet and Assist Visitors: Personally welcome and assist visitors while ensuring the team upholds a high standard of service.
- Handle Incoming Calls: Professionally manage and direct phone calls, while training front desk staff on appropriate phone conduct.
- Maintain Front Desk Environment: Ensure the front desk area is tidy, organized, and well-maintained, supervising staff to uphold these standards.
- Address Customer Inquiries: Provide timely and accurate information to customers and guide the front desk team in effectively managing inquiries.
- Manage Mail and Deliveries: Supervise the processing of incoming and outgoing mail, packages, and deliveries to ensure efficiency.
- Coordinate Appointments: Oversee the scheduling and coordination of appointments and meetings, delegating tasks to front desk staff as necessary.
- Support Other Teams: Offer administrative assistance to other departments and supervise task allocation to ensure timely completion.
Qualifications:
- Previous experience in a customer service or front desk role
- Exceptional verbal and written communication skills
- Strong organizational and multitasking capabilities
- Proficiency in Microsoft Office Suite
- Able to thrive in a fast-paced environment
- Professional and courteous demeanor
- Availability for full-time on-site work
Benefits:
We offer a range of perks and benefits:
- Paid Time Off: Enjoy vacation, sick leave, and public holidays.
- Training Opportunities: We are committed to your professional growth.
- Commute Assistance: Benefit from a smoother and more cost-effective daily journey.
- 401(k) Retirement Plan: Plan for your future.
- Performance-Based Bonuses: Receive additional rewards based on your exceptional performance.
- Flexible 8-hour Shifts: Achieve a harmonious work-life balance.
Join us at WHIZZ and take the next step in your career.
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