Cafe Operations Supervisor

2 weeks ago

Philadelphia, Pennsylvania, United States Essen Bakery Full time
POSITION SUMMARY

This role plays a crucial part in the success of Essen Bakery by supporting management in executing daily operations during assigned shifts while guiding the team and completing necessary administrative duties. The Cafe Operations Supervisor is responsible for organizing staff and delegating tasks to ensure a positive experience for our esteemed customers. This position requires awareness of all new offerings, promotions, and events, and effective communication of these updates to team members at the start and/or conclusion of each shift. The Cafe Operations Supervisor serves as a primary representative for customer service, addressing any inquiries or concerns that may arise.

KEY RESPONSIBILITIES

Essential functions include, but are not limited to, the following:
  • Exhibits integrity, honesty, and knowledge that reflect the culture, values, and mission of Essen Bakery. Maintains composure during busy periods or unexpected events to uphold operational standards and set a positive example for other team members.
  • Proactively assesses customer and store needs by continuously observing the environment and patrons for cues. Shares relevant information with staff or management to facilitate a welcoming atmosphere during each shift.
  • Plans staff schedules based on anticipated business levels, ensuring all roles are filled as necessary while adhering to labor cost objectives.
  • Assists in the hiring and training of new team members by positively reinforcing successful performance and providing respectful coaching as needed. Offers feedback to management regarding staff performance.
  • Contributes to a positive workplace by identifying changes in staff morale and performance and communicating these observations to management.
  • Fosters a supportive learning environment by delivering clear, specific, timely, and respectful coaching and feedback to team members to ensure operational excellence and enhance performance.
  • Delivers exceptional customer service by maintaining a helpful attitude and positive demeanor, actively engaging with customers to identify and meet their needs.
  • Builds strong relationships with team members by understanding and addressing their individual motivations, needs, and concerns.
  • During shifts, directs staff to various workstations to alleviate bottlenecks and maintain service efficiency. Consistently promotes a culture of speed in all tasks.
  • Ensures that team members meet operational and cleanliness standards as well as service expectations.
  • Oversees store operations during scheduled shifts, organizing, assigning, and monitoring all opening and closing responsibilities of staff.
  • Adheres to operational policies and procedures, including cash handling and safety protocols, to ensure the safety of all staff during each shift.
  • Conducts bank runs as necessary to maintain appropriate cash levels at each location.
  • Opens and closes the cafe as required.
  • Complies with all policies regarding waste and employee purchases, ensuring proper practices are followed by staff.
  • Maintains regular attendance and punctuality.
  • Consistently prepares quality beverages for all customers by following recipe and presentation standards. Adheres to health, safety, and sanitation guidelines for all products.
  • Recognizes and celebrates individual and team achievements using existing organizational tools and collaborates with management to discover new, creative, and effective recognition methods.
  • Utilizes operational tools to achieve excellence during shifts.
  • Participates in all scheduled team and management meetings, providing suggestions for improvement.
  • Fills in for colleagues as needed to ensure a positive customer experience and efficient operations.
QUALIFICATIONS
  • Customer service experience and a positive attitude.
  • A minimum of three years of experience in a customer service role within a fast-paced restaurant, coffee shop, or bakery.
  • Strong time management and organizational skills.
  • Proficient in Google Workspace, Word, Excel, and Canva, with experience in creating documents and marketing materials being a plus.
  • Excellent written and verbal communication skills.
  • Leadership skills with the ability to manage and motivate a team.
  • Willingness to work weekends, holidays, and early morning shifts.
COMPENSATION
  • $18-$20 per hour plus tips.
  • Free primary healthcare benefits.
  • Paid Time Off, accruing 3 hours per payroll, redeemable after 28 weeks.
  • Opportunities for bonuses.

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