Fleet Operations Supervisor

2 weeks ago


Philadelphia, Pennsylvania, United States Hart to Heart Ambulance Service Inc Full time
Job Overview

Hart to Heart Ambulance Service Inc is on the lookout for a dynamic Fleet Maintenance Manager who possesses exceptional leadership skills, outstanding communication abilities, and a knack for organization and multitasking. This role is crucial in fostering a positive environment among automotive technicians and staff while ensuring compliance with the rigorous maintenance standards required by our clients.

Key Responsibilities

  1. Oversee the coordination, scheduling, and auditing of vehicle maintenance operations, including preventative, mechanical, and electrical repairs for small paratransit buses and mobility lifts.
  2. Engage in the recruitment, training, and continuous development of vehicle maintenance technicians to uphold a highly skilled workforce capable of meeting customer expectations.
  3. Manage the development and execution of service operational procedures, policies, and training programs.
  4. Direct all facets of incoming service and preventative maintenance requests.
  5. Proactively oversee preventative maintenance schedules and safety protocols.
  6. Ensure high standards of customer service are consistently met.
  7. Handle escalated issues that exceed the responsibilities of service technicians.
  8. Encourage professional growth among technicians and monitor training deadlines.
  9. Manage parts inventory effectively.
  10. Lead and coach team members, assigning daily service ticket distributions.
  11. Utilize Lean Daily Management processes to create daily workflow plans and set measurable objectives for the team.
  12. Conduct regular meetings with maintenance staff to foster collaboration and relationship building.
  13. Administer human resource functions including payroll, scheduling, and documentation.
  14. Collaborate with Human Resources for support on personnel matters.

Minimum Qualifications

  1. High school diploma or equivalent GED.
  2. ASE Master Certification is mandatory.
  3. Valid Class C driver's license for over 3 years with a clean driving record.
  4. 5+ years of experience in the automotive service sector, including at least 3 years in a management role within a large-scale fleet operation or dealership.
  5. Must be at least 21 years of age.
  6. Ability to pass pre-employment drug and alcohol testing, DOT physical, and background checks.
  7. Preferred certifications in HVAC/reclamation and air conditioning repair.
  8. Strong operational management capabilities.
  9. Customer-focused mindset.
  10. Strategic thinker with the ability to motivate teams toward achieving goals.
  11. Effective team builder and talent developer.


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