Front Desk Supervisor

1 day ago


Palo Alto, California, United States Four Seasons Hotels Limited Full time
About Four Seasons

We empower our people to become better versions of themselves, driving innovation and delivering exceptional experiences for our guests, residents, and partners. Our commitment to luxury is genuine and heartfelt, reflected in the world-class employee experience and company culture we nurture.

About the Location

A contemporary business hub with the highest standards of innovative hospitality, situated at the heart of Silicon Valley. We craft an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities, and culinary craftsmanship that culminate in the ultimate urban getaway.

The Opportunity

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager to join our cohesive team, offering a unique chance to build a successful career with global potential.

Key Responsibilities:
  • Deliver exceptional guest experiences through professional and engaging service.
  • Oversee the Front Office and Guest Services, ensuring seamless communication between pertinent departments.
  • Conduct performance evaluations and provide hands-on support to staff members.
  • Coordinate arrivals and departures for guests, working closely with internal departments.
  • Ensure all financial and credit procedures are followed, following up on credit problems with the Financial Manager.
Requirements:
  • 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division.
  • Flexibility with schedule – able to work weekdays, weekends, holidays, evenings, and some overnights.
  • Reading, writing, and oral proficiency in the English language.
  • Work authorization document – proof of eligibility to work in the United States of America.
Benefits:
  • Salary Range: $75,000 to $80,000 per year.
  • Fully paid medical, dental, and vision insurance for employee and plus one.
  • Holiday, vacation, and sick pay.
  • 401k participation with a company matching program.
  • Complimentary stays at Four Seasons worldwide (subject to availability).
  • Free employee meals prepared by the culinary team.
  • Complimentary dry cleaning of employee uniforms.
  • Free employee parking.

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