Guest Service Ambassador
3 weeks ago
We are looking for an experienced and organized Front Desk Agent to join our team at AC Hotel Palo Alto. As a Front Desk Agent, you will be responsible for managing the front desk operations, ensuring seamless guest experiences, and maintaining a high level of customer satisfaction.
Responsibilities:
Key responsibilities of the Front Desk Agent include:
- Registering and checking out guests efficiently.
- Responding to guest inquiries and resolving issues promptly.
- Managing room assignments, key cards, and guest requests.
- Processing payments, refunds, and exchanging currency.
- Collaborating with other departments to ensure smooth guest experiences.
Requirements:
To excel as a Front Desk Agent, you must possess strong problem-solving skills, attention to detail, and excellent communication skills. Previous experience in hospitality or a related field is highly desirable.
Compensation:
Our competitive compensation package includes an hourly rate of $17.93-$20.76/hour. Additional benefits include health insurance, short-term and long-term disability income, life insurance, paid time off, employee assistance program, and 401(k) retirement plan.
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