Medical Leadership Position: Prior Authorization Supervisor
2 weeks ago
Overview:
Guardant Health is a leading precision oncology company dedicated to conquering cancer globally through its proprietary tests, vast data sets, and advanced analytics. The company's platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes, and lower healthcare costs across all stages of the cancer care continuum.
About the Role:
We are seeking an experienced supervisor to lead our prior authorization team. As a key member of our revenue cycle management team, you will be responsible for driving payment for our services by partnering with colleagues in Finance and Client Services. Your goal will be to facilitate optimized billing processes and operations that align with our mission and values.
Duties and Responsibilities:
- Serve as the knowledge expert and information source for staff and key stakeholders.
- Ensure authorization team compliance with contract requirements, policies, procedures, and performance standards.
- Monitor authorization requests inventory to ensure proper resource allocation throughout the day.
- Maintain knowledge of contract requirements, policies, procedures, and performance standards.
- Assist in the reimbursement appeals process by providing chronological documentation/tracking of prior-authorization verification and advisor follow-up for cases under review.
- Work with the authorization team and senior management to identify opportunities for process and quality improvements within authorization request processes.
- Evaluate authorization team performance and provide feedback regarding performance, goals, and career milestones.
- Provide coaching and guidance to the authorization team and department productivity goals to ensure accurate and timely documentation for services and improve processing and quality of authorization requests.
- Proactively monitor for organization risks, communicate risks to leadership, and develop action plans to mitigate risks.
- Assist with onboarding, hiring, and training authorization team members. Participate in developing and/or updating job aids, training modules, workflows, and implement change management strategies.
- Manage the import and export of documents through insurance portals, ensuring timely submission of prior authorization requests, ensuring accuracy and compliance with procedures.
Required Skills and Qualifications:
- Bachelor's degree in business, healthcare administration, or related field.
- A minimum of 3 years of experience in professional healthcare revenue cycle management and at least 1 year of leadership role experience reflective of this position.
- Exceptional leadership and team management skills.
- Excellent attention to detail and accuracy.
- Knowledge of medical terminology, CPT, and ICD coding.
- Knowledge in managed care requirements as they relate to reimbursement, including US Commercial, Medicare, Medicaid, and third-party payer reimbursement.
- Experience with contacting and following up with insurance carriers, file reconsideration requests, formal appeals, and negotiations.
- Proficiency in using computer software, particularly Microsoft Office Suite, especially Excel, and above-average typing skills.
Benefits:
This full-time position offers a competitive salary range of $75,500 to $120,800 based on location and individual factors. Our benefits package includes health insurance, retirement plan, paid time off, and opportunities for growth and development. We also offer a hybrid work model with defined days for in-person collaboration and work-from-home days for individual-focused time.
Additional Information:
The majority of the work is performed in a desk/office environment with ability to sit for extended periods. You must have strong communication skills, both written and verbal, and be able to effectively incorporate our mission and core values into processes and workflows. Guardant Health is an Equal Opportunity Employer committed to diversity and inclusion.
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