Guest Service Representative
2 months ago
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
- Prior Customer Service Experience
- High School Diploma/GED
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Work today, get paid today, with Daily Pay
- Free telemedicine and virtual mental health care access for all team members starting day one
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay/ paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Collegiate Hotel Group is an Equal Opportunity Employer.
-
Guest Services Agent
6 days ago
Palo Alto, United States Pacific Hotel Management, LLC Full timeThe Guest Services Agent will work at The Sheraton Palo Alto in Palo Alto, California. They will be responsible for providing exceptional customer service to hotel guests and ensuring their satisfaction throughout their stay. This includes greeting guests, assisting with check-in and check-out processes, handling guest requests and inquiries, and resolving...
-
Guest Service Specialist
2 weeks ago
Palo Alto, United States Disability Solutions Full timePOSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerTHIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIAAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of...
-
Guest Service Specialist
2 weeks ago
Palo Alto, United States Juut Midwest, Inc. Full timeJob DescriptionJob DescriptionPOSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerTHIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIAAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting...
-
Guest Service Specialist
2 weeks ago
Palo Alto, United States Disability Solutions Full timePOSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerTHIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIAAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of...
-
Restaurant Service Representative
4 weeks ago
Palo Alto, California, United States Wingstop Full timeJoin the Wingstop team as a Restaurant Service Representative and be part of a dynamic, customer-focused organization. As a key member of our front-of-house team, you'll provide exceptional service, exceeding guest expectations at every touchpoint.About the JobIn this critical role, you'll act as the first point of contact for guests, setting the tone for...
-
Guest Service Team Member
3 months ago
Palo Alto, United States Wingstop Full timeWingstop - 1765 E Bayshore Rd Ste 101 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...
-
Guest Services Coordinator
2 weeks ago
Palo Alto, California, United States Ascend Full time**Company Overview**Ascend is a leading provider of healthcare services, dedicated to delivering exceptional patient experiences. We are committed to fostering a culture of excellence and innovation, and we seek like-minded individuals to join our team.**Job Description**We are seeking a skilled Guest Services Coordinator to support the operations of our...
-
Hotel Guest Service Associate
2 weeks ago
Palo Alto, California, United States Schulte Full timeJob Title: Hotel Guest Service AssociateWe are seeking a motivated and detail-oriented Hotel Guest Service Associate to join our team at Collegiate Hotel Group in Palo Alto. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and...
-
Guest Service Ambassador
4 weeks ago
Palo Alto, California, United States AC Palo Alto Full timeFront Desk Role at AC Hotel Palo AltoWe are looking for an experienced and organized Front Desk Agent to join our team at AC Hotel Palo Alto. As a Front Desk Agent, you will be responsible for managing the front desk operations, ensuring seamless guest experiences, and maintaining a high level of customer satisfaction.Responsibilities:Key responsibilities of...
-
Guest Ambasador
4 weeks ago
Palo Alto, United States PennyJar Capital Full timeAs a Guest Ambassador at Local Kitchens, you'll play a pivotal role in ensuring memorable experiences for our Guests. Your primary responsibility will be to ensure that our Guests receive exceptional service from the moment they arrive until they depart Local Kitchens. In addition to providing exemplary hospitality, this role promptly addresses Guest...
-
Guest Services Director
2 weeks ago
Palo Alto, California, United States Four Seasons Hotels Limited Full timeAbout the Role: We are currently seeking a skilled and experienced Assistant Front Office Manager to join our team at Four Seasons Hotel Silicon Valley. This is an excellent opportunity for individuals who are passionate about delivering exceptional guest experiences and wish to build a successful career with global potential.The ideal candidate will have...
-
Customer Service Representative
2 weeks ago
Palo Alto, California, United States Nola Palo Alto Full timeAbout the RoleNola Palo Alto is seeking an experienced Host/Hostess to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.In this role, you will greet and seat guests, manage reservations, and handle take-out orders with...
-
Front Desk Representative
2 days ago
Palo Alto, California, United States Schulte Full timeJob Description: Front Desk Representative at Graduate by Hilton Palo AltoSchulte is seeking a friendly and organized individual to join our team as a Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Responsibilities:•...
-
Guest Experience Ambassador
2 days ago
Palo Alto, California, United States Wildseed Full timeWildseed's Mission:To provide an exceptional dining experience by serving sustainable, locally sourced menu items in a welcoming and inclusive environment. We believe in creating positive and memorable guest experiences every day.Server Job Summary:As a Server, you will play a key role in delivering exceptional guest experiences by recommending menu items...
-
Customer Service Representative
1 month ago
Palo Alto, California, United States Johnson Service Group (IL) Full timeJob DescriptionJohnson Service Group (IL) has an immediate opening for a Customer Service Representative - Wireless Network. As a member of our team, you will provide exceptional support to our customers, ensuring their wireless network infrastructure needs are met.You will work closely with other departments, such as Sales, Operations, Engineering, and...
-
Front Desk Representative
2 weeks ago
Palo Alto, California, United States The Millennium Group Full timeJob Overview: The Millennium Group is an award-winning business process outsourcing firm seeking a highly motivated and enthusiastic individual to join our team as a Front Desk Representative. In this role, you will be responsible for maintaining a pleasant and clean appearance in the lobby, providing visitors with professional assistance, and ensuring all...
-
Financial Services Representative
2 weeks ago
Palo Alto, California, United States Thriving Asset Management LLC Full timeJob DescriptionA Financial Services Representative is needed to manage client relationships, process new accounts, and facilitate client communications.
-
Customer Service Representative
2 days ago
Palo Alto, California, United States Vitality Bowls Full timeAbout This RoleWe're looking for a highly motivated individual to join our team as a Customer Service Representative at Vitality Bowls in Palo Alto. As a member of our team, you will be responsible for delivering exceptional customer experiences and working collaboratively with our staff to achieve common goals.
-
Sales and Service Representative
2 weeks ago
Palo Alto, California, United States Home Depot Full timeJob Description: As a Sales and Service Representative at Home Depot, you will be the face of our company, interacting with customers to understand their needs and offering personalized solutions. Your primary objective is to learn about products and provide accurate information to customers in order to sell an entire project.Your responsibilities will...
-
Customer Service Representative
2 weeks ago
Palo Alto, California, United States Citigroup Inc Full timeThe Customer Service Representative role at Citigroup Inc is an entry-level position responsible for delivering exceptional client experiences and contributing to the success of our branch activities. The primary objective is to provide high-quality customer service and support in a dynamic environment.Key Responsibilities:+ Serve as the first point of...