Front Desk Ambassador

1 day ago


Palo Alto, California, United States Schulte Full time

Job Summary:

We are seeking a skilled Front Desk Ambassador to join our team at Collegiate Hotel Group. This is an excellent opportunity for a customer-focused individual to provide exceptional service to our guests.

About the Role:

As a Front Desk Ambassador, you will be responsible for greeting guests, handling check-ins and check-outs, and resolving any issues that may arise during their stay. You will also be expected to maintain a high level of knowledge about our hotel's amenities and services, as well as the local area.

Key Responsibilities:

  • Provide exceptional customer service to all guests
  • Manage front desk operations, including check-ins and check-outs
  • Resolve guest complaints in a professional and efficient manner
  • Maintain accurate records of guest interactions
  • Collaborate with other departments to ensure seamless guest experience

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work a variety of shifts, including evenings and weekends
  • Excellent communication and problem-solving skills

Benefits:

  • Daily Pay option
  • Free telemedicine and virtual mental health care access
  • Multiple health insurance options
  • 401k plan with company match
  • Paid time off for eligible team members
  • Holiday pay/paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

Salary Estimate:

$45,000 - $55,000 per year



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