Front Desk Ambassador
1 day ago
Job Summary:
We are seeking a skilled Front Desk Ambassador to join our team at Collegiate Hotel Group. This is an excellent opportunity for a customer-focused individual to provide exceptional service to our guests.
About the Role:
As a Front Desk Ambassador, you will be responsible for greeting guests, handling check-ins and check-outs, and resolving any issues that may arise during their stay. You will also be expected to maintain a high level of knowledge about our hotel's amenities and services, as well as the local area.
Key Responsibilities:
- Provide exceptional customer service to all guests
- Manage front desk operations, including check-ins and check-outs
- Resolve guest complaints in a professional and efficient manner
- Maintain accurate records of guest interactions
- Collaborate with other departments to ensure seamless guest experience
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work a variety of shifts, including evenings and weekends
- Excellent communication and problem-solving skills
Benefits:
- Daily Pay option
- Free telemedicine and virtual mental health care access
- Multiple health insurance options
- 401k plan with company match
- Paid time off for eligible team members
- Holiday pay/paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
Salary Estimate:
$45,000 - $55,000 per year
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