Guest Service Specialist

21 hours ago

Palo Alto, United States Juut Midwest, Inc. Full time
Job DescriptionJob Description

POSITION TITLE: Guest Service Specialist

SUPERVISOR: Assistant Manager

THIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIA

At Juut Salonspa we believe in the power of Daymaking As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place.

At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment


Guest Service Job Summary:

The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT’s performance and service standards.

As a guest service specialist you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels. Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut’s Daymaker philosophy.


  • Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.

  • Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest’s scheduled appointment.

  • Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.

  • Perform confirmation calls to guests and offer add-on service during call.

  • Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye.

  • Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.

  • Make follow up calls to new guests within 24 hours of their visit to Juut.

  • Stock retail shelves as necessary when product is low, or retail product order is delivered.

  • Clean retail shelves on regular basis.

  • Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.

  • Monitor and refill beverage station items, keep area clean and stocked.

  • Organize magazines throughout salon to be in order and easily accessible to guests.

  • Clean bathrooms and restock supplies and containers.

  • Salon cleaning as determined by management.

  • Knowledge of artists at salon location to include services provided, specialties, level etc.

  • Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.

  • Handle cash to include bank deposits.

  • Ability to work during opening and closing hours.

  • Attend all training, education, and meetings/huddles as required.

  • Assist with possible other duties as assigned.

  • Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).


Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


Juut Salonspa offers a variety of benefits for you & your family

  • Paid Time Off

  • Health insurance

  • Dental insurance

  • Vision insurance

  • 401k + % match

  • On-going education

  • Employee assistance program

  • Health savings account

  • Flexible spending account

  • Life insurance

  • Employee discount

Education/Training/Experience:

  • Education: High School Diploma or equivalent.

  • Some exposure to salon, cosmetics, hospitality, or retail business preferred.

  • Customer Service experience preferred but not required

  • Training provided

  • Career growth opportunities available


Physical Requirements:

While performing the duties of this job, the employee will be required to:

  • Walk, sit, bend and squat

  • Talk and hear

  • Grab, pull or bend items

  • Lift and/or carry up to 10 lbs.

  • View items at a close or distant range

  • Stand for extended periods of time

Working Conditions:

  • Retail salon environment


This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.


Keywords: Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service



PI474cb5d4d376-25405-34372622

  • Guest Service Specialist

    4 weeks ago

    Palo Alto, United States Juut Midwest Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant Manager THIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIA At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world...

  • Guest Service Specialist

    4 weeks ago

    Palo Alto, United States Juut Midwest, Inc. Full time

    Job DescriptionJob DescriptionPOSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant ManagerTHIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIAAt Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting...

  • Guest Services

    1 month ago

    Palo Alto, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Guest Services professional to join our team located in Palo Alto, California. This role provides personal assistance support and resources for our clients. The focus will be on meeting our guest's unique needs before, during and after their visit, making you an integral part of our operations. This...

  • Guest Services Agent

    2 weeks ago

    Palo Alto, United States The Sheraton Palo Alto Full time

    The Guest Services Agent will work at The Sheraton Palo Alto in Palo Alto, California. They will be responsible for providing exceptional customer service to hotel guests and ensuring their satisfaction throughout their stay. This includes greeting guests, assisting with check-in and check-out processes, handling guest requests and inquiries, and resolving...

  • Guest Services

    1 month ago

    Palo Alto, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Guest Services role in Palo Alto, California. This role is primarily focused on providing personal assistance and support to guests and patients, ensuring their unique needs are addressed before, during, and after their visit. The role is situated within the...

  • Guest Service Team Member

    2 months ago

    Palo Alto, United States Wingstop Full time

    Wingstop - 1765 E Bayshore Rd Ste 101 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Hospital Navigator-Guest Services

    1 day ago

    Palo Alto, United States Power Personnel Full time

    Job DescriptionJob DescriptionAre you a compassionate and empathetic individual with a passion for helping others? As a Navigator, you'll play a crucial role in providing exceptional patient experiences. If this defines you, come join our team!Job Details:Pay-$27.00-$36.00/HR (DOE)Schedule:  Monday-FridayShift: 8:30AM-5:00PM Duration: 3 months...

  • Guest Service Representative

    4 weeks ago

    Palo Alto, United States Schulte Full time

    Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate by Hilton Palo Alto and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and...

  • To Go/Takeout Specialist

    7 days ago

    Palo Alto, United States True Food Kitchen Full time

    To Go/Takeout Specialist Palo Alto, 180 El Camino Real Suite 1140, Palo Alto, California, United States of America Req #318 Friday, July 5, 2024 ...

  • Customer Service Representative

    5 days ago

    Palo Alto, United States Vertisystem Full time

    Job Title: Travel Customer Service SpecialistLocation: Stanford, CA 94305Employment Type: W2Duration: 6 month (Possibilities of extension)Short Description:Job Title: Travel Customer Service SpecialistClient seeks people committed to excellence and to improving our world and, in turn, is dedicated to supporting its employees as they develop their careers and...

  • IT Service Desk Technical Support Specialist

    4 weeks ago

    Palo Alto, California, United States Cypress HCM Full time

    IT Service Desk Technical Support SpecialistAt Cypress HCM, our team is dedicated to providing top-notch IT support to our employees. We are seeking a highly skilled IT Service Desk Technical Support Specialist to join our team.Key Responsibilities:Provide in-person support at the Tech Bar and serve as the face of IT Service Desk for our Palo Alto HQ...

  • Field Services Print Support Specialist

    1 month ago

    Palo Alto, California, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Services Print Support Specialist to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for providing top-notch print support services to our customers, ensuring their printing needs are met efficiently and effectively.Key...

  • Food Service Ambassador

    3 weeks ago

    Palo Alto, California, United States True Food Kitchen Full time

    Job Summary:We are seeking a talented and welcoming individual to join our team as a Host/Hostess at True Food Kitchen. As a Host/Hostess, you will play a vital role in creating a comfortable and inviting atmosphere for our guests. Your exceptional customer service skills, combined with your ability to multitask and work in a fast-paced environment, will...

  • Senior On-Site Service Specialist

    1 month ago

    Palo Alto, California, United States Ricoh USA, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior On-Site Service Specialist to join our team at Ricoh USA, Inc. As a key member of our Field Services team, you will be responsible for providing top-notch service and support to our customers, ensuring their printing and copying needs are met with efficiency and professionalism.Key...

  • Customer Service, Cashier, FOH

    4 weeks ago

    Palo Alto, United States Asian Box - Palo Alto Town and Country Full time

    Job DescriptionJob DescriptionProvide friendly, responsive service to create an exceptional dining experience for all of our guests. Each front of house staff has as their primary objective to show our guests such a marvelous time, they will want to return again and again. Salary: $16.00/hr plus tips ranging from $3-$5 hourly on averageCustomer Service,...

  • Security Specialist

    1 month ago

    Palo Alto, California, United States Tesla, Inc. Full time

    Job SummaryAs a Security Officer at Tesla, Inc., you will be responsible for ensuring the physical protection of personnel and property. This role involves providing customer service to executive staff, personnel, guests, and contractors, as well as being responsible for the access control of assigned locations. You will also be required to communicate...

  • Front Desk Associate

    4 weeks ago

    Palo Alto, California, United States The Clement Hotel Palo Alto Full time

    Job SummaryAs a Front Desk Agent at The Clement, Palo Alto, you will be the first point of contact for hotel guests. Your primary responsibility will be to provide exceptional customer service, ensuring a smooth and enjoyable stay for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work...

  • Hotel Reservation Specialist

    1 month ago

    Palo Alto, California, United States Four Seasons Full time

    Job Title: Reservation (CORE) AgentAt Four Seasons, we are seeking a highly skilled and customer-focused Reservation (CORE) Agent to join our team.Key Responsibilities:Assist guests with booking reservations and provide exceptional customer service over the phone and via email.Maintain accurate records of reservations and guest information.Collaborate with...

  • Server Host with Excellent Customer Service Skills

    4 weeks ago

    Palo Alto, California, United States OTO Development Full time

    We are seeking a Server Host with excellent customer service skills to join our team at OTO Development. As a Server Host, you will be responsible for providing exceptional service to our guests, ensuring that they have a memorable experience at our hotel. This role requires a high level of energy, enthusiasm, and a commitment to delivering outstanding...

  • Relief Physical Therapist

    1 month ago

    Palo Alto, California, United States Lucile Packard Children's Hospital Stanford Full time

    Clinical Services SpecialistAt Lucile Packard Children's Hospital Stanford, we are committed to providing world-class care to our patients. As a Relief Physical Therapist, you will play a critical role in our clinical services team, providing intervention from infancy to adulthood to enhance performance and optimize movement, development, and function.Key...