Guest Services Representative
2 weeks ago
Position Title: Front Desk Agent
Job Category: Front Desk
Requisition Number: FRONT01118
Job Overview:
We are currently on the lookout for a Part-Time Front Desk Agent to join our dynamic team.
Key Responsibilities:
- Welcome and register guests with a warm and friendly approach.
- Assist in managing reservations, pre-registrations, and room allocations.
- Support large groups during their arrival process.
- Possess knowledge of the local area to guide guests in finding dining, shopping, and other attractions.
- Act as the primary point of contact for resolving guest concerns, striving for complete satisfaction.
- Handle payment processing in accordance with established procedures, including credit card authorizations.
- Ensure accurate balancing of cash, checks, and credit card transactions at the end of each shift.
- Respond to inquiries and cater to guests' needs with professionalism and courtesy.
- Coordinate with other departments as necessary to address guest requests or issues.
Ideal Candidate Profile:
- Exhibits an outgoing and friendly demeanor, committed to going the extra mile for guest satisfaction.
- Prior experience in hotel front desk operations is preferred.
- Familiarity with reservation systems is advantageous.
- Effective communication skills, both verbal and written.
- Proficient in Windows operating systems.
- Possesses a positive attitude and a team-oriented mindset.
- Ability to stand for extended periods and lift up to 20 lbs occasionally.
- Availability for AM/PM and weekend shifts.
- High school diploma or equivalent is required.
Benefits Offered by Arbor Lodging:
- Competitive salary structure.
- Annual performance reviews with potential for salary increases.
- 401k plan with company matching contributions.
- Additional benefits may be available.
At Arbor Lodging Management, we uphold five guiding principles to foster a culture of growth, development, and progress within our properties:
- Do the Right Thing: Act with integrity in all circumstances.
- Lead with Heart: Show kindness, passion, and hospitality.
- Be Accountable: Take ownership and deliver results.
- Aim Higher: Strive to exceed expectations and embrace thoughtful change.
- Celebrate Differences: Respect and embrace diversity in opinions and ideas.
We look forward to discussing this opportunity with you.
Arbor Lodging Management is an equal opportunity employer, providing fair employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination in employment.
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