Guest Services Coordinator

2 weeks ago


Norwood, Massachusetts, United States Four Points by Sheraton Hotel and Conference Center Full time

Company Overview: Four Points by Sheraton Hotel and Conference Center is a leader in the hospitality industry, dedicated to providing exceptional service and a welcoming atmosphere for all guests. Our commitment to quality and sustainability has made us a preferred choice for travelers seeking comfort and convenience.

Position Overview: The Front Desk Representative plays a crucial role in ensuring that our guests receive outstanding service from the moment they arrive. This position is responsible for achieving performance goals that align with the hotel's mission and overall success. As the first point of contact, the Front Desk Representative embodies the brand and sets the tone for the guest experience.

Key Responsibilities:

  • Deliver exemplary customer service, consistently meeting and exceeding guest expectations.
  • Manage guest inquiries related to hotel services, amenities, and local attractions.
  • Utilize hotel reservation software effectively to assist guests with bookings and check-ins.
  • Demonstrate problem-solving skills to address guest concerns promptly and efficiently.
  • Maintain a professional demeanor while multitasking in a fast-paced environment.

Qualifications:

  • Previous experience in a hotel front desk role or similar customer service position.
  • Strong communication and organizational skills; bilingual abilities are a plus.
  • Ability to work flexible hours, including evenings and weekends.
  • Reliable, punctual, and possess a positive attitude.

Compensation: The salary range for this position is $16.78-$20.96 per hour. The final salary will be determined based on geographic location, education, skills, and experience. This role is eligible for a comprehensive benefits package, including health programs, a 401(k) plan, and employee discounts.

Diversity Commitment: We are an Equal Opportunity Employer, dedicated to fostering a diverse workforce and creating an inclusive environment for all employees.



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