Customer Service Representative
7 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Rockland Trust. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities
- Provide exceptional customer service through phone, email, and in-person interactions, ensuring that customers feel valued and supported.
- Resolve customer inquiries and issues in a timely and professional manner, utilizing your problem-solving skills and knowledge of our products and services.
- Identify opportunities to grow customer relationships through referral programs and other initiatives, driving business growth and revenue.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Stay up-to-date on our products and services, as well as industry trends and best practices, to provide expert advice and guidance to customers.
Requirements
- High School diploma or equivalent required.
- Basic understanding of banking or finance and a strong desire to learn and grow in the industry.
- Excellent communication, problem-solving, and organizational skills, with the ability to work in a fast-paced environment.
- Prior customer service experience preferred, with a strong track record of providing exceptional service and resolving customer issues.
- Proficient computer skills and ability to navigate multiple systems without assistance.
About Rockland Trust
At Rockland Trust, we are committed to providing our customers with exceptional service and support. We believe in creating a positive and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
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