Customer Service Representative

4 days ago


Norwood, Massachusetts, United States Goldfish Swim School Full time
Job Summary:

The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim Schools member base.

Duties and Responsibilities:
  • Greet visitors and check students in on the computer system.
  • Discuss membership options with prospective families and register new students.
  • Answer incoming calls and direct inquiries to the proper staff member.
  • Assist members with purchases of merchandise and vending.
  • Prepare student schedules for instructors and schedule private parties.
  • Resolve customer concerns/complaints using a professional approach and follow-up.
  • Provide occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  • Fulfill other duties and responsibilities as assigned by the Employer.
Preferred Qualifications:
  • High school diploma or GED required. Some college preferred.
  • One year of previous customer service and/or administrative office experience.
  • Intermediate computer skills required with knowledge using Microsoft Office.
  • Excellent interpersonal communication and organizational skills.


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