Front Office Associate

1 week ago


Norwood, Massachusetts, United States Four Points by Sheraton Hotel and Conference Center Full time
Position Overview

Four Points by Sheraton Hotel and Conference Center is a leading name in the hospitality industry, known for our commitment to exceptional service and guest satisfaction.

As a Guest Services Coordinator, you will play a vital role in ensuring our guests have a memorable experience from the moment they arrive. Your responsibilities will include:

  • Delivering outstanding hospitality and professionalism to all guests.
  • Managing front desk operations and addressing guest inquiries efficiently.
  • Utilizing hotel reservation software to assist with bookings and guest needs.
  • Providing information about hotel services, amenities, and local attractions.

This position requires strong problem-solving skills and the ability to multitask in a fast-paced environment. Candidates should possess:

  • Experience in hotel front desk operations or a similar customer service role.
  • Excellent communication and organizational abilities.
  • A positive attitude and reliability.
  • Bilingual skills are a plus.

The work schedule for this role includes shifts from 2 PM to 10:30 PM or 3 PM to 11:30 PM.

Compensation for this position ranges from $16.78 to $20.96 per hour, depending on experience and location. Additionally, you will have the opportunity to participate in our comprehensive benefits program, which includes:

  • Incentive plans
  • Health and wellness programs
  • 401(k) and pension plans
  • Career development opportunities
  • Tuition reimbursement
  • Flexible work arrangements
  • Employee discounts at participating hotels

We are proud to be an Equal Opportunity Employer, dedicated to building a diverse workforce.



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