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Guest Services Coordinator

2 months ago

Norwood, Massachusetts, United States Four Points by Sheraton Hotel and Conference Center Full time
Position Overview

The Four Points by Sheraton Hotel and Conference Center is a leader in the hospitality industry, known for its commitment to exceptional service and quality. We are seeking a dedicated Guest Services Coordinator to join our team.

Key Responsibilities

The Guest Services Coordinator plays a vital role in ensuring a seamless experience for our guests. Responsibilities include:

  • Delivering outstanding customer service and hospitality to all guests.
  • Managing front desk operations and addressing guest inquiries with professionalism.
  • Utilizing hotel management software to assist with reservations and guest services.
  • Problem-solving guest issues efficiently and effectively.
  • Providing information about hotel amenities, services, and local attractions.
Qualifications

The ideal candidate will possess:

  • Previous experience in a hotel front desk or customer service role.
  • Strong communication and organizational skills.
  • Ability to multitask and remain flexible in a fast-paced environment.
  • Familiarity with hotel reservation systems is preferred.
  • A positive attitude and a commitment to excellence in guest service.
Compensation and Benefits

The salary for this position ranges from $16.78 to $20.96 per hour, depending on experience and qualifications. Additionally, this role is eligible for our comprehensive benefits package, which includes:

  • Health and wellness programs.
  • 401(k) and pension plans.
  • Career development opportunities.
  • Tuition reimbursement.
  • Employee discounts at participating hotels.

We are an Equal Opportunity Employer dedicated to fostering a diverse workforce.