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Cemetery Sales and Operations Manager
2 months ago
We are seeking a highly skilled and experienced Cemetery Sales and Operations Manager to join our team at Creative Workforce Solutions. As a Cemetery Sales and Operations Manager, you will be responsible for handling office work and record keeping, as well as sales of cemetery property, nameplates, monuments, and markers.
Key Responsibilities:
- Cemetery Sales: Schedule pre-need and at-need sales appointments, provide current price lists and cemetery rules and regulations, draft and secure necessary approvals for cemetery contracts, and collect payments.
- Monuments: Educate families about markers, monuments, and unveilings, obtain inscriptions, create, track, and coordinate the installation of temporary markers, coordinate purchases and delivery with monument makers, communicate and work with families and vendors to order nameplates, monuments, markers, and benches, track order status, and work with cemetery grounds crew to have nameplates, monuments, and markers installed.
- Customer Service: Greet the public and supply general information on services offered, as needed, assist with directing funeral services.
- Supplies: Keep cemetery office and chapel stocked with ribbons, prayer cards, candles, education materials, marketing materials, and other supplies needed for funeral services.
- Administration: Document sales and quit claims in the physical and digital plot maps and books, provide regular reporting of activities as required, and respond to genealogical and family research requests.
Requirements:
- High School degree or equivalent required; college degree preferred.
- At least two years' experience working in the funeral industry, preferably in cemetery sales. Cemetery Manager license not required, but a plus.
- Professional attitude and appearance.
- Excellent customer service skills.
- High level attention to detail.
- Ability to manage multiple tasks at any given time.
- Ability to work collaboratively with all staff.
- Open to ongoing learning about the funeral industry and Jewish burial traditions and practice.
- Intermediate to advanced technology skills, preferably with prior experience with Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint), funeral home database systems, and California's EDRS.
Expectations:
- Ability to lift up to 40 lbs without assistance.
- Ability to operate standard office equipment: desktop and laptop computers, mobile and landline phone systems, fax, copy, printing devices, and other communications devices.
- Ability to deal with grief and grieving individuals with empathy and compassion.
- Ability to physically navigate cemetery environments, including walking on various indoor and outdoor surfaces, including grass, gravel, climbing stairs, and using elevators.
- Absolute discretion and confidentiality with an attitude of attentiveness, respect, decorum, and solemnity.
Compensation:
The hourly range for this position is $27.00 to $32.00 per hour (with flexibility for higher salary for candidates with a Cemetery Manager license). Comprehensive medical and dental benefits included, as well as paid time off and generous retirement benefits.
