Service Desk Support Specialist

2 weeks ago


Houston, Texas, United States Kforce Inc. Full time

Job Summary

Kforce is seeking a Junior Service Desk Analyst to provide first-level support for incoming IT requests via phone, email, and ticketing system.

Key Responsibilities

  • Provide technical assistance to users via phone, email, and ticketing system.
  • Troubleshoot basic hardware and software issues for desktops, laptops, and mobile devices.
  • Assist with setting up new user accounts, managing passwords, and configuring permissions.
  • Evaluate and escalate complex technical issues to senior IT staff when necessary.
  • Document and track issues through the service desk ticketing system, ensuring timely resolution.
  • Support common office applications, such as Microsoft Office and email clients.
  • Perform routine system checks and updates, including applying patches and software updates.
  • Assist with setting up and maintaining workstations, peripherals, and other IT equipment.
  • Deliver excellent customer service by ensuring clear communication and timely follow-ups with users.
  • Participate in ongoing training and development to enhance technical knowledge.

Requirements

  • CompTIA A+, ITIL Foundation, or other relevant certifications (preferred but not required).
  • Basic understanding of Windows, macOS, or Linux operating systems.
  • Familiarity with Microsoft Office Suite and common business software.
  • Strong problem-solving skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to manage time effectively and prioritize tasks.
  • A customer-focused attitude with a desire to learn and grow.
  • Experience with ticketing systems (preferred but not required).


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