Help Desk Support Specialist
4 weeks ago
Nabors is seeking a highly motivated and detail-oriented individual to join our Help Desk Support team as an intern. As a Help Desk Support Specialist, you will be responsible for providing technical support to internal customers, resolving routine troubleshooting issues, and escalating complex problems to senior team members.
Key Responsibilities- Handle level 1 ticketing issues and escalate complex problems to senior team members
- Provide technical support to internal customers, resolving routine troubleshooting issues
- Document steps taken for resolving requests and maintain customer history
- Maintain a professional manner at all times, including in stressful situations with clients
- Work directly with clients to troubleshoot and diagnose the root cause of problems
- Enrolled in a computer science, information systems curriculum, or related field
- Experience in installing, administering, and maintaining Microsoft Office applications, desktop operating systems, and PCs
- Working knowledge of standard end-user hardware and software
- Ability to address most issues by following established procedures
- Proven ability to work within a team environment and independently, multi-task, and adapt to frequent change
- General understanding and knowledge of basic computer networking principles and design
- Analytical, interpretive, interpersonal, and problem-solving skills
The Help Desk Support Specialist will work in an office environment, frequently required to sit, and occasionally required to stand, walk, and use hands. The employee may occasionally lift and/or move up to 10 pounds.
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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