Service Desk Specialist

2 weeks ago

Houston, Texas, United States Inceed Full time
Job Title: Service Desk Specialist

At Inceed, we're seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring their IT systems are running smoothly.

Key Responsibilities:
  • Provide first and second-level support for IT-related issues, including troubleshooting and resolving hardware and software problems.
  • Troubleshoot and resolve issues related to Windows Operating Systems, Microsoft Office 365, Exchange, and other business-critical applications.
  • Manage user account management, including creating, updating, and disabling accounts, as well as managing group policies and permissions.
  • Support and manage mobile devices using Intune, including device configuration, deployment, and troubleshooting.
  • Utilize PowerShell scripting to automate tasks, manage systems, and streamline processes.
  • Log, track, and manage service requests and incidents in the service desk ticketing system, ensuring timely resolution and communication with end-users.
  • Provide end-user training and guidance on the use of IT systems and software, ensuring users can effectively utilize technology to meet business needs.
  • Create and maintain detailed documentation for troubleshooting processes, technical solutions, and user guides.
  • Work closely with other IT teams to escalate and resolve complex issues, ensuring a seamless support experience for all users.
Requirements:
  • 5+ years of experience in an IT Support role with hands-on experience troubleshooting IT hardware and software issues.
  • Proficiency in Active Directory, including user account management and group policies.
  • Strong experience with Office 365 and Exchange support.
  • Solid understanding of Windows Operating Systems.
  • Experience with Intune for Mobile Device Management.
  • PowerShell scripting experience is a significant advantage.
Perks and Benefits:
  • 3 different medical health insurance plans, dental, and vision insurance.
  • Voluntary and Long-term disability insurance.
  • Paid Time Off, 401k, and Holiday Pay.
  • Weekly direct deposit or pay card deposit.
What We Offer:

We offer a flexible hybrid schedule, 3 days onsite and 2 remote. If you are interested in learning more about the Service Desk Specialist opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing and direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.

Inceed is an equal opportunity employer. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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