Service Desk Specialist

24 hours ago


Houston, Texas, United States Syntricate Technologies Full time
Service Desk Job Description

Join Syntricate Technologies, a Minority Business Enterprise (MBE) Certified and E-Verified Corporation, as a Service Desk Agent. We are seeking an experienced professional to provide top-notch technical support to our clients.

Key Responsibilities:
  • Provide exceptional customer service and technical support to clients via phone, email, and chat.
  • Resolve technical issues and escalate complex problems to senior technicians.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with industry trends and emerging technologies.
Requirements:
  • 8-10 years of experience in a service desk or technical support role.
  • Strong technical skills and knowledge of OSS AV SMEOSS ITSC SME.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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