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Member Experience Ambassador

2 months ago

New York, New York, United States NeueHouse Full time
About the Role

We are seeking a highly skilled and enthusiastic Member Experience Associate to join our team at NeueHouse. As a key member of our community, you will be responsible for delivering exceptional service to our members, guests, and visitors.

Key Responsibilities
  • Provide professional, friendly, and engaging service to members and guests, ensuring a seamless and memorable experience.
  • Maintain the Front Desk, guest waiting area, Membership desk, and vestibule area, ensuring a clean and welcoming environment.
  • Manage guest and member flows, including check-in, notification of guest arrival, and event check-ins.
  • Connect guests and members in a timely manner using internal logs and SMS.
  • Clearly communicate member needs internally to ensure maximum satisfaction.
  • Support the IT team in preparing for and responding to member technical needs.
  • Answer the house phone and direct communication appropriately based on a per-case basis.
  • Accept incoming mail and accurately connect messenger pick-ups.
  • Be a positive and articulate ambassador of the NeueHouse project/brand, making introductions between members for both social and professional purposes.
  • Follow departmental policies and procedures, as well as all safety policies.
Requirements
  • Outstanding customer service skills.
  • Excellent communication skills, written and oral.
  • Experience with MS Office a plus.
  • Ability to manage multiple tasks at once, including answering phone, emails, and messages.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays as needed.
  • Ability to practice critical thinking with tremendous attention to detail, to understand and anticipate member needs, and to remain calm while working to resolve issues.
  • Ability to work cohesively with team members.
About Us

NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality.

We value diverse educational and training backgrounds in consideration of the role. An established network in hospitality, design, and/or creative industries is encouraged.

Benefits
  • Salary rate: $23.00 an hour
  • Retirement Plan (401k, IRA)
  • Training & Development
  • Free Food & Snacks