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Customer Experience Ambassador

2 months ago

New York, New York, United States HYATT Hotels Full time

Job Summary:

As a Guest Service Agent at HYATT Hotels, you will play a vital role in creating unforgettable guest experiences. Your primary responsibility will be to manage the guest registration process, ensuring seamless check-ins and check-outs. You will also be responsible for communicating hotel services and promotions to our valued guests, fostering a sense of community and building strong relationships.

Key Responsibilities:

  • Manage guest registration, including check-ins, check-outs, and room assignments
  • Communicate hotel services and promotions to guests, highlighting our unique offerings and amenities
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
  • Collaborate with hotel staff to ensure a smooth and efficient guest experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Ability to work a flexible schedule, including evenings and weekends