Key Partner Consultant Manager
2 weeks ago
Internal Job Title:
Key Partner Consultant Manager (hybrid)
Location:
US-GA-Atlanta (Sandy Springs)
FLSA:
Exempt
Job Overview:
The Key Partner Consultant Manager will oversee a team of Key Partner Consultants and collaborate with cross-functional Subject Matter Experts to achieve business objectives and enhance operational efficiency for Key Partners within the OEM channel.
This role emphasizes revenue generation, management of ongoing operations, leadership of initiatives, and supervision of significant projects. The Key Partner Consultant Manager works closely with various departments to create and implement programs that promote mutual success for Key Partners and Safe-Guard.
Job Responsibilities:
Support the Key Partner Leader in formulating medium- and long-term strategies aimed at increasing the adoption and market penetration of company products, services, and solutions that enhance revenue for both partners and the company.
Proactively assess and analyze program data and workflows to identify challenges that hinder productivity, efficiency, quality, and service delivery.
Establish processes and initiatives throughout the organization that enhance revenue and ensure a high-quality customer service experience for Key Partners.
Evaluate and interpret operational metrics, KPIs, reports, external data, and market trends to uncover and develop mutual growth opportunities and enhance customer retention.
Projects and New Initiatives
New Dealer Onboarding/Reinsurance Enrollment
Rates/Forms/Compliance
AR/AP/Client Account Services/Financial Systems
E-Comm menu/Portal/Service Drive
Claims/Cancellation/Dealer Direct/PWA
Reporting/Data Analytics/BI/Risk
Essential Functions:
Build strong relationships with mid and senior-level Key Partner personnel to encourage product adoption, increase product penetration, and stimulate new product development to enhance account profitability.
Conduct monthly and quarterly business reviews, collaborating with key partners at the senior management level to achieve shared business goals.
Assess performance against objectives and provide forecasts to leadership as necessary.
Coordinate with external teams to understand business goals and strategies, assisting in prioritizing tasks to achieve mutual objectives.
Collaborate with Claims Operations and Risk Management teams to evaluate overall program performance and identify action plans that align with business objectives.
Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel; effectively lead a diverse team to achieve results.
Exhibit critical thinking skills to devise dynamic business strategies.
Drive overall Key Partner retention and profitability.
Job Requirements:
Bachelor's or Master's degree in Business, Technology, Operations Management, or a related field
5+ years of proven expertise in Key Account Partner Relationship Management
3+ years of prior leadership experience managing a team focused on Key Accounts/Key Partner relationship management.
Knowledge of standard systems and subject matter expertise in one or more operational areas, such as claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menu systems; F&I third-party administration, Automotive OEM Financial Services, or Retail F&I operations.
Business acumen:
ability to forecast with accurate data analysis
Proven ability to leverage internal and external resources to achieve objectives
Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; proven capability to communicate effectively with various organizational levels.
Entrepreneurial spirit, self-starter, proactive, with a proven track record of sales success
Flexible schedule with the ability to travel an average of 35% of the time.
Must be authorized to work in the U.S
Must be able to successfully pass a background check
Company Benefits:
Medical, Dental, and Vision Insurance
Flexible Spending Account
Health Savings Account
401(k) Plan with Company Match
Company-paid Short-Term and Long-Term Disability
Company-paid Life Insurance
Paid Holidays and Vacation
Employee Referral Program
Employee Assistance Program
Wellness Programs
Paid Community Service Opportunities
Tuition Reimbursement
Ongoing Training & Personal Development
And More
About Safe-Guard Products International:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine, and motorcycle/powersports industries.
We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada.
In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.
Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.
Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
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