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Key Partner Relationship Manager II

2 months ago

Atlanta, Georgia, United States Safe-Guard Products International, LLC Full time

Internal Job Title:
Key Partner Manager II (hybrid)

Location:
US-GA-Atlanta (Sandy Springs)

FLSA:
Exempt

Job Overview:


The Key Partner Manager will oversee a team of Key Partner Consultants and collaborate with cross-functional Subject Matter Experts to achieve business objectives and enhance operational efficiency for Key Partners within the company's OEM channel.

This role emphasizes revenue generation, management of ongoing operations, initiation of strategic projects, and execution of significant initiatives. The Key Partner Manager works closely with various departments to create and implement programs that ensure mutual success for both Key Partners and Safe-Guard.


Job Responsibilities:


Support the Key Partner Leader in formulating medium- and long-term strategies aimed at increasing the adoption and penetration of company products, services, and solutions to enhance revenue for both partners and the company.

Onboard, mentor, and guide team members to meet Key Partner and Company objectives.

Proactively evaluate and analyze program data and processes to pinpoint challenges that hinder productivity, efficiency, quality, and service delivery.

Establish processes and initiatives throughout the organization that promote revenue growth and deliver a high-quality customer service experience for Key Partners.


Examine and interpret operational metrics, KPIs, reports, external data, and market trends to uncover and create collaborative opportunities for growth and customer retention.

Lead and influence the following operations to assist Partners throughout the product delivery cycle and execute Key Partner priorities:

Projects and New Initiatives

New Dealer Onboarding/Reinsurance Enrollment

Rates/Forms/Compliance

AR/AP/Client Account Services/Financial Systems

E-Comm menu/Portal/Service Drive

Claims/Cancellation/Dealer Direct/PWA

Reporting/Data Analytics/BI/Risk

Essential Functions:


Build strong relationships with mid and senior-level Key Partner personnel to encourage product adoption, enhance product penetration, and stimulate new product development to increase account profitability.


Conduct monthly and quarterly business reviews, collaborating with key partners at the senior management level to meet shared business goals.

Develop strategies for short-, medium-, and long-term objectives to achieve annual targets by product.

Assess performance against objectives and provide forecasts to leadership as necessary.


Coordinate with external teams to understand business goals and strategies, assisting in prioritizing tasks to achieve mutual objectives.


Collaborate with Claims Operations and Risk Management teams to evaluate overall program performance and identify action plans that align with business objectives.

Work with internal and Partner Technology teams to discover solutions that foster overall business growth.

Organize internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.


Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel; effectively lead a diverse team to achieve results.

Influence multiple functions and external service providers to meet objectives relevant to Key Partner accounts.

Exhibit critical thinking skills to devise dynamic business strategies.

Drive overall Key Partner retention and profitability.

Job Requirements:
Bachelor's or Master's degree in Business, Technology, Operations Management, or a related field

5+ years of proven expertise in Key Account Partner Relationship Management

3+ years of prior leadership experience managing a team focused on Key Accounts/Key Partner relationship management.


Knowledge of standard systems and subject matter expertise in one or more operational areas, such as claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menu systems; F&I third-party administration, Automotive OEM Financial Services, or Retail F&I operations.

Demonstrated experience in sales planning, business, and market development; ability to take ownership of client portfolios and drive business.

Business acumen:
ability to forecast with accurate data analysis

Proven ability to leverage internal and external resources to achieve objectives


Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; proven capability to communicate effectively with various organizational levels.

Strong analytical, problem-solving, relationship, and account management skillset

Entrepreneurial spirit, self-starter, proactive, with a proven track record of sales success

Flexible schedule with the ability to travel an average of 35% of the time.

Must be authorized to work in the U.S

Must be able to successfully pass a background check

Company Benefits:
Medical, Dental, and Vision Insurance

Flexible Spending Account

Health Savings Account

401(k) Plan with Company Match

Company-paid Short-Term and Long-Term Disability

Company-paid Life Insurance

Paid Holidays and Vacation

Employee Referral Program

Employee Assistance Program

Wellness Programs

Paid Community Service Opportunities

Tuition Reimbursement

Ongoing Training & Personal Development

And More

About Safe-Guard Products International:


Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine, and motorcycle/powersports industries.

We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada.

In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts.

Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.


Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.