Healthcare Access Representative

2 weeks ago


Bend, Oregon, United States St Charles Health Care Full time

Typical Compensation: $22.50 per hour

Location: Bend, Oregon

This role qualifies for a combined sign-on and retention bonus totaling $3,000.00. To be eligible, candidates must not have been employed by St. Charles Health System within the last six months.

Organization: St. Charles Health System

POSITION SUMMARY:

The Ambulatory Access Patient Service Representative serves as a crucial link between patients and healthcare professionals, managing clerical and reception duties while assisting with administrative responsibilities.

KEY RESPONSIBILITIES:

  • Accurately document patient demographics, insurance, and billing details.
  • Process incoming calls in accordance with established protocols.
  • Verify insurance eligibility in real-time.
  • Maintain departmental files and recall systems.
  • Schedule patient appointments with precision.
  • Reconcile daily schedules with appointment reports.
  • Collect payments on outstanding balances when feasible.
  • Collaborate effectively with the Care Team, including providers and clinical staff.
  • Support project-based patient outreach initiatives and contribute to the development of standard work and patient-centered protocols.
  • Uphold the organization’s vision, mission, and values in all interactions.
  • Champion continuous improvement principles within the organization.
  • Ensure a safe environment for patients, caregivers, and visitors.
  • Conduct all activities with professionalism and confidentiality, adhering to applicable laws and regulations.
  • Deliver exceptional customer service that fosters goodwill and is timely and accurate.

EDUCATIONAL REQUIREMENTS:

Required: High school diploma or GED.

EXPERIENCE:

Required: Minimum of one year of clerical support experience in a healthcare environment.

SKILLS AND QUALIFICATIONS:

  • Excellent communication skills and ability to engage with a diverse population.
  • Strong collaborative skills and ability to work independently.
  • Attention to detail and excellent organizational abilities.
  • Basic to intermediate proficiency in computer applications, particularly electronic medical records and MS Office.

PHYSICAL REQUIREMENTS:

  • Frequent sitting, standing, and walking.
  • Occasional lifting of light weights.

St. Charles Health System is committed to providing high-quality care and is dedicated to the health and well-being of the communities it serves.



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