Healthcare Access Coordinator

2 weeks ago

Bend, Oregon, United States St. Charles Health System Full time

Typical pay range:
$26.74 per hour, based on experience.

This role includes a comprehensive benefits package featuring medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Patient Access Representative

REPORTS TO POSITION: Supervisor-Patient Access Services

DEPARTMENT: Patient Access Services



OUR VISION:
Creating America's healthiest community, together



OUR MISSION:
In the spirit of love and compassion, better health, better care, better value



OUR VALUES:
Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Access Department is responsible for registering and scheduling all patients for medical services as directed by their healthcare provider, ensuring all essential information is collected for billing purposes. Our objective is to deliver professional, precise, and timely service across all registration and scheduling functions.



POSITION OVERVIEW:
Responsible for registering patients for medical services as per physician orders. Provides professional, accurate, and timely service within all admitting functions. This position does not directly oversee any other staff members.



ESSENTIAL FUNCTIONS AND DUTIES:


Exhibit the ability to multitask, maintain attention to detail, and perform accurate data entry in a fast-paced environment with various distractions.


Demonstrates exceptional customer service skills in a manner that fosters goodwill, is timely, efficient, and precise.

Ability to interact with patients and/or family members who may be experiencing a range of emotions.

Excellent verbal, written, and communication skills.

Acts as a patient representative during the registration and interview process.

Must demonstrate the ability to select the appropriate insurance plan, review eligibility responses, and manage related tasks.

Basic understanding of Medicare and Medicaid regulations.

Clear understanding of how to accurately select the correct patient and assign an encounter number.

Ability to navigate multiple computer programs as necessary.

Assists professional staff as required.

Participates in special projects as needed.

Performs other clerical or support duties as necessary.

Collects co-pays and deductibles from patients.


Capable of backing up Financial Counseling staff as needed to process payments, provide financial assistance information, and complete presumptive eligibility assessments.

Possesses a clear understanding of all downtime processes.


Valuables and medications will be collected and documented from patients to be secured when no family members are available to receive them.

Attends required meetings, training sessions, and online training as assigned.

Must effectively utilize available resources.

Supports the vision, mission, and values of the organization in all respects.


Advocates for Value Improvement Practice (VIP- Lean) principles of continuous improvement with enthusiasm, acting as a champion of change.

Ensures a safe environment for caregivers, patients, and visitors.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting ethically and appropriately, reporting known or suspected violations, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or GED.

Preferred:
College courses in medical terminology. General/medical office practice experience.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: Previous PC/Windows experience.

Preferred:
One year customer service experience. Collection and data entry experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation, operation of motor vehicle.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

36

Caregiver Type:
Regular

Shift:
Third Shift (United States of America)

Is Exempt Position?
No

Job Family:

REPRESENTATIVE

Scheduled Days of the Week:
Variable

Shift Start & End Time:

18:00 - 06:30

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