Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at St. Charles Health System. As a key member of our Patient Financial Services department, you will play a vital role in delivering exceptional customer service and support to our patients and customers.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, and in-person interactions.
- Communicate clearly and professionally with customers, addressing their concerns and resolving issues in a fair and efficient manner.
- Enter accurate and detailed documentation in our patient health information system.
- Review and work reports and queues to ensure timely and accurate processing.
- Conduct financial interviews with patients and responsible parties to determine their ability to pay and develop payment plans.
- Maintain productivity and quality standards, meeting or exceeding performance metrics.
- Support the vision, mission, and values of St. Charles Health System, upholding the highest standards of professionalism and confidentiality.
- Participate in continuous improvement initiatives, identifying opportunities for process enhancements and contributing to a culture of excellence.
- High School diploma or equivalent required; additional education or training in medical terminology and office practices preferred.
- One year of experience in data processing, word processing, accounting, or healthcare clerical work required.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in computer software applications, including Microsoft Office and patient health information systems.
This is a full-time position, working 40 hours per week, Monday through Friday, 8:00 am to 5:00 pm. The ideal candidate will be able to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
We offer a comprehensive benefits package, including medical, dental, vision, and a 403(b) retirement plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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