Ambulatory Access Customer Service Specialist

2 weeks ago


Bend, Oregon, United States St Charles Health Care Full time

Typical Pay Range: $22.50

Location: Bend, Oregon

This role qualifies for a combined sign-on and retention bonus of $3,000.00 for eligible candidates who have not been employed by St. Charles Health System in the last six months.

Organization Overview:

St. Charles Health System is committed to creating America's healthiest community through our mission of love and compassion, focusing on better health, better care, and better value.

Department Summary:

The St. Charles Medical Group operates across multiple counties in Central Oregon, offering a variety of specialties. The Ambulatory Access team plays a crucial role in clinic operations, providing essential services such as scheduling, registration, prior authorization, and medical record management.

Position Overview:

The Ambulatory Access Customer Service Specialist serves as a vital link between patients and healthcare professionals, managing clerical and reception duties while assisting with administrative tasks.

Key Responsibilities:

  1. Accurately record patient demographics and insurance information.
  2. Process incoming calls in accordance with established protocols.
  3. Verify insurance eligibility in real-time.
  4. Maintain department-specific files and recall systems.
  5. Schedule patient appointments accurately and reconcile daily schedules.
  6. Collect payments on outstanding balances when feasible.
  7. Collaborate with the Care Team to achieve organizational goals.
  8. Utilize the Electronic Medical Records system for scheduling procedures.
  9. Engage in project-based patient outreach initiatives.
  10. Uphold the organization's vision, mission, and values in all interactions.
  11. Champion continuous improvement initiatives within the department.
  12. Ensure a safe environment for patients and staff.
  13. Maintain professionalism and confidentiality in all activities.

Qualifications:

Education:

Required: High school diploma or GED.

Experience:

Required: One year of clerical support in a healthcare environment.

Skills:

Excellent communication skills, ability to interact with diverse populations, strong organizational skills, and proficiency in computer applications, particularly electronic medical records and MS Office.

Physical Requirements:

Ability to perform tasks that require clear communication, sitting, standing, and occasional lifting. Must be able to wear appropriate Personal Protective Equipment (PPE) as required.

St. Charles Health System is dedicated to providing high-quality care and the latest healthcare technology to the communities we serve.



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