Customer Service Coordinator
6 days ago
**Job Overview**
We are seeking a highly skilled Customer Service Coordinator to join our team at UDR, Inc., one of the nation's largest owners and managers of residential apartment communities. This is an excellent opportunity to provide exceptional customer service and contribute to the success of our company.
**Estimated Salary:** $45,000 - $60,000 per year, based on location and experience.
**Job Description:
- Provide superior customer service to internal and external customers through phone, email, and in-person interactions.
- Ensure a seamless move-in experience for new residents by conducting move-in orientations and responding to their concerns within established time guidelines.
- Utilize CRM software to effectively manage resident relations, service requests, and communications.
- Walk through move-in ready apartments to ensure they meet standards prior to orientation.
- Assist with resolving resident issues and complaints in a professional and timely manner.
- Research and prepare reports, memos, letters, and other documents as needed.
**Required Skills and Qualifications:
- Bachelor's degree in Hospitality, Business, or related field preferred.
- 1-2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment and multitask effectively.
**Benefits:
- Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
- Apartment rental discount and discounts to live in our best-in-class communities.
- Tuition reimbursement and opportunities for professional development.
- Flexible spending accounts and employee recognition programs.
**Equal Employment Opportunity:** UDR, Inc. is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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