Customer Service Ambassador

2 days ago


Seattle, Washington, United States Modern Aviation Full time
Job Overview:

We are seeking a highly skilled CUSTOMER SERVICE AMBASSADOR to join our team at Modern Aviation.

This role involves delivering exceptional service to private and corporate aviation clientele, exceeding their expectations with a smile. The ideal candidate will remain composed under pressure and effectively communicate via various channels.

  • Provide personalized service to private and corporate aviation clients.
  • Coordinate services including hotel, catering, and ground transportation arrangements.
  • Manage aircraft services such as fueling and hangar storage.
  • Input trip data into scheduling software and update customer information in the database.
  • Educate customers on available services, promotions, and programs.
  • Process customer invoices and resolve any issues that may arise.

This position requires strong verbal and written communication skills, negotiation and sales skills, and reliable multitasking abilities. The ideal candidate will have previous customer service experience and basic knowledge of various aircraft types.

Key Qualifications:

To be successful in this role, you will need to possess:

  • A minimum age of 18 years old.
  • Strong verbal and written communication skills.
  • Intermediate knowledge of Microsoft Office products.
  • The ability to make fast decisions using judgment consistent with company policies and safety regulations.
  • Negotiation and sales skills.
  • Reliable multitasking skills.
  • A valid driver's license.
Benefits:

We offer a comprehensive benefits package, including employee medical insurance, basic life insurance, short-term disability, long-term disability, vacation and sick time, paid holidays, HSA account funding, and a 401(k) match.

Estimated Salary: $24.00 - $24.00 per hour.



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