Customer Service Team Lead

6 days ago


Seattle, Washington, United States Aramark Full time

**About the Role**

Aramark is seeking a skilled Customer Service Coordinator II to join our team. In this role, you will be responsible for providing exceptional service to customers in a professional manner.

We are looking for a highly motivated and organized individual who can handle incoming calls with the objective of one-call resolution. You will facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction.

As a key member of our team, you will be responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

**Estimated Salary Range:** $20-$22/hour (dependent on qualifications and experience)

**Job Responsibilities:

  • Demonstrate active involvement and professionalism in supporting internal and external customers
  • Maintain required departmental records, reports, and files
  • Process electronic or telephone orders/requests
  • Prepare ship routes for processing
  • Service call backs and dispatches

**Required Skills and Qualifications:**

  • 3-5 years of work experience preferred
  • High School Diploma required; Associates Degree preferred
  • MS Office experience with proficiency in Excel required
  • Strong communication and administrative skills
  • Ability to develop and maintain positive working relationships

**Benefits:** Aramark offers a comprehensive benefits package, including medical, dental, vision, and work-life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.



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