Customer Service Coordinator

1 week ago


Seattle, Washington, United States American Residential Services, LLC Full time
Customer Service Delivery Expert - Dispatch Team

As a key member of our dispatch team at American Residential Services, you will play a vital role in ensuring our technicians are moving efficiently and our customers' needs are met to the highest standards.

Responsibilities:
  • Take customer information from our customer service system and relay it to our employees in the field.
  • Work closely with our technicians to ensure they have the information they need to provide exceptional service to our customers.
  • Provide excellent customer service and communication skills, both in person and over the phone.
  • Work a variety of shifts, including weekends and holidays, as needed.
  • Participate in ongoing training and development opportunities to improve your skills and performance.
Requirements:
  • Ability to provide exceptional customer service and work well under pressure.
  • Strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a customer service or dispatch role is a plus.
Benefits:
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program and ongoing development opportunities.
  • Flexible scheduling and opportunities for overtime.
  • Discounts on products and services offered by American Residential Services.
  • A supportive and team-oriented work environment.


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