Bilingual Customer Service Representative

2 weeks ago


Lake Worth, Florida, United States Paul Roca - State Farm Agency Full time
Job Overview

Paul Roca - State Farm Agency is seeking a dedicated Bilingual (Spanish/English) Customer Service Representative to join our team. This role is perfect for individuals who are eager to learn and grow in a supportive environment. While prior experience in insurance is not necessary, candidates must be willing to obtain a customer representative 440 license within a specified timeframe, with the agency covering the associated costs.

Key Responsibilities:

  • Deliver accurate product and service information while resolving customer issues efficiently.
  • Manage incoming calls and provide timely responses to inquiries.
  • Address customer complaints with appropriate solutions and follow up to ensure satisfaction.
  • Maintain detailed records of customer interactions and manage customer accounts.
  • Provide exceptional customer service at all times.

What We Offer:

  • Entry-level position starting at $14.00 per hour, with opportunities for bonuses and pay increases upon obtaining the required license.
  • Retirement plan options.
  • Health insurance coverage.
  • Valuable experience in a dynamic work environment.
  • Opportunities for career advancement within the agency.

Ideal Candidate Profile:

  • Bilingual proficiency in Spanish and English is essential.
  • Strong communication skills and active listening abilities.
  • Comfortable making outbound calls to assist customers.
  • Enthusiastic about helping clients and providing support.
  • Patient, empathetic, and excellent at engaging with others.
  • Strong problem-solving capabilities.
  • Ability to prioritize tasks and manage time effectively.
  • Previous customer service experience is preferred.
  • Willingness to obtain a 440 license.

This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. Please note that employees of State Farm agents are not employees of State Farm Insurance Companies.



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